Technical Support Specialist (Entry-Level)

Alloy Precision Technologies in; Mentor (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

Alloy Precision Technologies is seeking an entry-level Technical Support Specialist to assist end users and support the growing IIoT on the shop floor. You will work with the Network Administrator to troubleshoot hardware, software, and connectivity issues and help install and maintain production equipment.

The role emphasizes reliability and compliance with standards such as ISO 9001, AS9100, ITAR, DFARS, and NIST SP 800-171/CMMC, requiring careful documentation and secure access controls.

Qualifications

• Entry-level position requiring strong problem-solving and communication.
• Experience assisting end users with hardware, software, and connectivity issues.
• Familiarity with IT security controls (ITAR, DFARS, NIST SP 800-171/CMMC) preferred.

Responsibilities

• Serve as first point of contact for end-user support; log and resolve tickets.
• Troubleshoot and maintain desktops, laptops, and shop-floor terminals.
• Install, configure, monitor, and maintain IIoT devices on production network.
• Perform routine system maintenance under the Network Administrator.
• Assist with administering user accounts and security controls per ITAR/DFARS/NIST requirements.
• Maintain accurate documentation of IT assets and activities.
• Support compliance with ISO 9001 and AS9100 in daily tasks.

Skills

Technical support

Troubleshooting

Desktops & laptops

Networking basics

Documentation

Job description

Technical Support Specialist (Entry-Level) (Administrative)

SUMMARY:

The Technical Support Specialist is an entry-level position that works alongside the Network Administrator to provide first-line technical support across Alloy Precision Technologies (APT). This individual supports end users, manufacturing systems, and the growing network of Industrial Internet of Things (IIoT) devices, sensors, and connected equipment on the shop floor. The Technical Support Specialist responds to help desk requests; troubleshoots hardware, software, and connectivity issues; and assists with the installation, monitoring, and maintenance of network and production equipment. This position plays a key role in keeping APTs information systems running reliably and in compliance with federal and customer requirements, including ISO 9001, AS9100, ITAR, DFARS, and NIST SP 800-171/CMMC cybersecurity controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the first point of contact for end-user technical support; log, prioritize, and resolve help desk tickets for hardware, software, peripherals, network connectivity, and account access, escalating complex or higher-level issues to the Network Administrator.
• Troubleshoot, repair, and maintain desktops, laptops, mobile devices, printers, and shop-floor terminals; perform setup, imaging, and deployment of new equipment for end users.
• Work alongside the Network Administrator to install, configure, monitor, and maintain network equipment, servers, and the companys growing population of Industrial Internet of Things (IIoT) devices, sensors, and connected manufacturing equipment on the production network.
• Perform routine system maintenance under the direction of the Network Administrator, including software updates, patching, endpoint/antivirus management, and backups; monitor systems and report anomalies.
• Assist with administering user accounts, permissions, and security controls in accordance with federal and customer cybersecurity requirements, including ITAR, DFARS, and NIST SP 800-171/CMMC. All quality certification procedures currently in place, such as ISO 9001 and AS9100, must be followed.
• Maintain accurate documentation of IT assets, configurations, and support activity; work cooperatively with staff members and other APT personnel in a supportive, positive, and results-oriented team environment.
• Other duties as assigned by the Network Administrator.