Help Desk Specialist at Sheri Brownlie Houston, TX

Comunidade Metodista; Houston (TX); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Sheri Brownlie in Houston, TX is seeking an experienced Help Desk Specialist to join the Customer Service team. You will provide technical solutions and strong customer service to resolve user issues efficiently and professionally.

The role requires clear communication, hands-on problem-solving, and the ability to train junior staff while collaborating with the technical team to improve service delivery. This position is on-site in Houston and demands multitasking and meticulous attention to

Formación

• Bachelor's in Information Technology, Computer Science, or a related field.
• Proven 3 years of experience in a help desk environment.
• Experience in customer service is acceptable.
• Hands-on experience in resolving customer issues and complaints.
• Strong communication skills, both oral and written.
• Ability to manage multiple tasks and stay organized.

Responsabilidades

• Provide technical support to users via the service desk.
• Troubleshoot technical inadequacies.
• Give step-by-step guidance to customers over the phone or via screen sharing.
• Track common issues and coordinate with the technical team for resolution.
• Update the customer database and ensure high-quality service.
• Suggest improvements and new strategies to tackle issues.
• Provide training to junior staff and onboard new hires.
• Respond to difficult customers with patience and swift actions.

Conocimientos

Customer service

Communication

Problem-solving

Time management

Interpersonal skills

Organizational skills

Educación

Bachelor's in Information Technology, Computer Science, or related field

Descripción del empleo

Help Desk Specialist job at Sheri Brownlie. Houston, TX.

Job Overview

We are looking for an experienced and skilled Help Desk Specialist to join our Customer Service team.

As a Help Desk Specialist, you are responsible to provide technical solutions to the users and provide the best customer services. You should possess exceptional communication and interpersonal skills for interacting with the different types of customers on a daily basis.

You should have proficient knowledge of products or services provided by our company. Your primary responsibility will be to tackle technical issues that the customers could encounter in order to resolve their queries in an efficient manner.

If you have experience in customer service and feel that you are suitable for this role, we would like to meet you.

Responsibilities

• Provide technical support to users via the service desk.
• Troubleshoot any technical inadequacies.
• Give step-by-step guidance to customers over the telephonic call or schedule a screen share session
• Track the common issues faced by the customers and follow-up regarding the same with the technical team.
• Update the customer database.
• Make sure the best customer services are provided to the clients.
• Ensure the improvements are made for the issues and suggest new strategies to tackle these issues.
• Provide technical support and training to the junior staff of the call center.
• Train the newly hired staff.
• Respond to difficult customers with patience and take quick actions.

Requirements

• Bachelor's in Information Technology, Computer Science, or a related field.
• Proven 3 years of experience in a help desk environment as a Help Support Specialist, Help Desk Manager, or Desk Support Engineer.
• Customer Service experience can also be considered.
• Hands-on experience in resolving customer issues and complaints.
• Great interpersonal skills.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to manage and handle multiple tasks.
• Outstanding problem-solving skills.
• Exceptional attention to detail.
• Good time management abilities.Strong decision-making skills.