Product Support Specialist

Kawasaki Motors Corp., U.S.A.; Lake Forest (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive salary based on experience

Medical, Dental, Vision and Pet ins.

401(k) match

Life and Disability benefits

Generous PTO policy

Up to 12 paid holidays

Employee discounts on Kawasaki

Job summary

Kawasaki Motors Corp., U.S.A. is seeking an experienced dealer service professional in Lake Forest, CA. You will respond to dealer questions, document calls, and support QA/Warranty with data and diagnostic knowledge.

Expect travel and close collaboration with cross-functional teams to improve dealer relations. Requirements include a high school diploma or GED and 10+ years in dealership service, with strong communication skills and the ability to work under pressure.

Qualifications

• High school diploma or GED required.
• 10+ years of dealership service department experience and/or training or equivalent.
• Must have strong communication skills, both oral and written.
• Ability to prioritize and manage multiple tasks.
• Detail- and deadline-oriented mindset.
• May require extended travel of several weeks.

Responsibilities

• Responds to dealer questions and resolves problems professionally.
• Accurately documents each call in the computer system.
• Gathers data for Quality Assurance and Warranty departments.
• Maintains current knowledge of Kawasaki's product line and new products.
• Researches diagnostic procedures and assists dealer technicians.

Skills

Oral and written communication

Task prioritization

Attention to detail

Enthusiasm and energy

Cross-department collaboration

Calm under pressure

Patience

Attendance reliability

MS Word and Excel proficiency

Willingness to travel

Valid Motorcycle License

Education

High school diploma or GED

10+ years dealership service dept. experience

Tools

Microsoft Word

Microsoft Excel

Job description

• Responds to and resolves dealer questions and/or problems in a professional manner. Accurately documents each call-in computer system.
• Gathers data for Quality Assurance and Warranty departments.
• Maintains current knowledge of Kawasaki's product line and quickly learns all technical information on new products.
• Researches diagnostic procedures. Assists dealer technicians with diagnostic procedures.
• Assists in improving Kawasaki dealer relations by providing solid customer service and expert technical knowledge.
• Authorizes warranties. Determines whether technical problem will be covered by Kawasaki warranty.
• Provides additional coverage where appropriate to increase customer satisfaction and loyalty.

Qualifications:

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must exhibit excellent oral and written communication skills.
• Must demonstrate the ability to successfully prioritize and organize multiple, competing tasks.
• Must be extremely detail and deadline oriented.
• Must bring energy and enthusiasm to group or team efforts.
• Must be able to collaborate with other departments to provide an outcome that is beneficial to Kawasaki, dealers and customers.
• Kawasaki dealership technician and service management experience is preferred, but not required.
• Must maintain valid Motorcycle License
• Must exhibit calm under pressure especially when trying to solve difficult technical questions and/or problems.
• Must also demonstrate patience in problem situations.
• Must maintain a satisfactory attendance level.
• Must have an understanding of Microsoft's Word and Excel software. Keyboarding/typing skills required and must be able to learn to use various software programs in order to successfully perform the job.
• Extended travel, up to several weeks at a time may be required.

Education and Experience:

High school diploma or general education degree (GED) is mandatory; and ten+ years of dealership service department related experience and/or training; or equivalent combination of education and experience.

To support your health and wellness goals, Kawasaki provides a comprehensive benefits program dedicated to the well-being of our employees and their families.

What we offer:

• Competitive salary based on experience
• Medical, Dental, Vision and Pet insurance
• 401(k) match
• Life and Disability benefits
• Generous PTO policy
• Up to 12 paid company holidays
• Employee discounts on Kawasaki products

KMC is an Equal Opportunity Employer; employment with KMC is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.