Technical Support Specialist: Data-Driven Troubleshooter

ClearCompanies; Salt Lake City, Northern (UT, KY); Hybrid; USD 30,000 - 90,000; Full time

Job summary

ClearEnergy, a global SaaS company, is seeking a Technical Support Agent in Salt Lake City, UT. This full-time role supports clients nationwide on software and hardware products and values a passion for technical customer service.

The ideal candidate has 3+ years of experience, strong analytical problem solving, and excellent customer service and phone skills. This on-site position offers a competitive salary and growth opportunities.

Qualifications

• Analytical problem solving skills.
• Excellent Customer Service and phone skills.
• Able to negotiate alternatives, know when to elevate a problem, or when to ask for assistance.

Responsibilities

• Utilize a variety of research methods you should be experienced with ethnographic and observational methods as well as usability testing and other approaches (benchmarking, competitive analyses, diary studies, remote testing, etc.)

Skills

Analytical problem solving

Excellent customer service

Phone skills

Negotiate alternatives

Job description

ClearEnergy, a global SaaS company, is seeking a Technical Support Agent in Salt Lake City, UT. This full-time role supports clients nationwide on software and hardware products and values a passion for technical customer service.

The ideal candidate has 3+ years of experience, strong analytical problem solving, and excellent customer service and phone skills. This on-site position offers a competitive salary and growth opportunities.