Technical Support Agent

ClearCompanies; Salt Lake City, Northern (UT, KY); Hybrid; USD 30,000 - 90,000; Full time

Job summary

ClearEnergy, a global SaaS company, is seeking a Technical Support Agent in Salt Lake City, UT. This full-time role supports clients nationwide on software and hardware products and values a passion for technical customer service.

The ideal candidate has 3+ years of experience, strong analytical problem solving, and excellent customer service and phone skills. This on-site position offers a competitive salary and growth opportunities.

Qualifications

• Analytical problem solving skills.
• Excellent Customer Service and phone skills.
• Able to negotiate alternatives, know when to elevate a problem, or when to ask for assistance.

Responsibilities

• Utilize a variety of research methods you should be experienced with ethnographic and observational methods as well as usability testing and other approaches (benchmarking, competitive analyses, diary studies, remote testing, etc.)

Skills

Analytical problem solving

Excellent customer service

Phone skills

Negotiate alternatives

Job description

2825 E Cottonwood Parkway, #500/590, Salt Lake City, Utah, 84121

Department Name

Support

$30,000 - $90,000 a year

Experience

3+ Years

With more than $2 billion in revenues, ClearCenter is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. ClearCenter solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

ClearCenter, the fastest growing CRM software company in the automotive industry, is currently looking for motivated and experienced Support Technicians to join our Team located in the Niceville, Florida area. Our Technology Office supports clients nationwide on a variety of software and hardware products. Our ideal candidate will have previous experience in software utilization, working in a Support Technician position and has a passion for technical customer service.

• Utilize a variety of research methods you should be experienced with ethnographic and observational methods as well as usability testing and other approaches (benchmarking, competitive analyses, diary studies, remote testing, etc.)

Required

• Analytical problem solving skills
• Excellent Customer Service and phone skills
• Able to negotiate alternatives, know when to elevate a problem, or when to ask for assistance

About ClearEnergy

ClearEnergy simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, ClearEnergy has millions of customers spanning virtually every country across the globe. ClearEnergy is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

• Position Title

  Technical Support Agent

• Status

  Full Time

• Location

  2825 E Cottonwood Parkway, #500/590, Salt Lake City, Utah, 84121

• Department Name

  Support

• Salary

  $30,000 - $90,000 a year

• Experience

  3+ Years

With more than $2 billion in revenues, ClearCenter is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. ClearCenter solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

ClearCenter, the fastest growing CRM software company in the automotive industry, is currently looking for motivated and experienced Support Technicians to join our Team located in the Niceville, Florida area. Our Technology Office supports clients nationwide on a variety of software and hardware products. Our ideal candidate will have previous experience in software utilization, working in a Support Technician position and has a passion for technical customer service.

Principal Responsibilities

• Utilize a variety of research methods you should be experienced with ethnographic and observational methods as well as usability testing and other approaches (benchmarking, competitive analyses, diary studies, remote testing, etc.)

Required

• Analytical problem solving skills
• Excellent Customer Service and phone skills
• Able to negotiate alternatives, know when to elevate a problem, or when to ask for assistance

About ClearEnergy

ClearEnergy simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, ClearEnergy has millions of customers spanning virtually every country across the globe. ClearEnergy is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

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