Technical Support Specialist - Customer Care

Starkey Laboratories, Inc.; Eden Prairie (MN); On-site; USD 31,615 - 37,553; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Tuition reimbursement

Job summary

Starkey Laboratories, Inc. is seeking a position that emphasizes meeting performance goals, providing exceptional customer service, and communication skills. The ideal candidate holds a bachelor's degree and has 2-4 years of related experience.

This role requires strong computer literacy and the ability to adapt to changing environments. Benefits include insurance, a 401(k) plan, vacation days, and tuition reimbursement.

Qualifications

• 2–4 years of experience in the field or a related area required.
• Experience with customer service environments is essential.
• Minimum 1 year of experience with Windows, iOS, and Android.

Responsibilities

• Meet Key Performance Indicators defined by management.
• Provide personalized service exceeding consumer expectations.
• Communicate consumer feedback and needs to management.

Skills

Excellent oral and written communication skills

Problem-solving skills

Ability to work well with people

Strong computer literacy

Ability to adapt to an ever-changing marketplace

Education

Bachelor's degree or equivalent

Tools

Windows OS

MS Office

MS Outlook

PowerPoint

Job description

Starkey Laboratories, Inc. is seeking a position that emphasizes meeting performance goals, providing exceptional customer service, and communication skills. The ideal candidate holds a bachelor's degree and has 2-4 years of related experience.

This role requires strong computer literacy and the ability to adapt to changing environments. Benefits include insurance, a 401(k) plan, vacation days, and tuition reimbursement.