Hearing Device Tech Support Specialist

Starkey Hearing; Eden Prairie (MN); On-site; USD 31,615 - 37,553; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short‑term disability

Long‑term disability

Employee assistance program

Hearing aid benefits

PTO

Paid holidays

Floating holidays

Volunteer day

Paternity leave

Tuition reimbursement

Job summary

Starkey Hearing is seeking a Customer Service Technical Support Representative to handle challenging calls from professionals and consumers on technical issues related to hearing devices, accessories, wireless connectivity, and policy clarification. You’ll assist via phone, email, web chat, and messaging while upholding Starkey values and delivering high‑quality service.

The role requires strong communication, problem‑solving, and adaptability as you engage diverse customers and participate in

Qualifications

• Bachelor’s degree or equivalent with 2‑4 years of relevant experience.
• Experience with Windows, iOS, and Android operating systems and hardware (minimum 1 year).
• Experience working in a customer service environment.
• Preferred 2 years in a hearing aid manufacturing environment.
• Overall 2‑4 years of relevant experience.

Responsibilities

• Meet Key Performance Indicators as defined by management.
• Provide personalized service and exceed consumer expectations.
• Use management as a problem‑solving resource.
• Implement a personalized reference system to prevent recurring questions.
• Embrace change and adapt approach when interacting with diverse backgrounds.
• Maintain a positive disposition.
• Attend regional or corporate training sessions prior to each product release.
• Complete required internal training.
• Communicate consumer feedback and needs through management.
• Understand consumer needs by actively listening and asking appropriate questions.
• Demonstrate awareness of consumer goals and consider the impact of decisions.
• Respond efficiently and meet communication timelines set by management.
• Provide thoughtful feedback for team training needs, including content development details.

Skills

Communication

Technical communication

Organization

Problem‑solving

Adaptability

Telephone/customer interaction

Education

Bachelor’s degree or equivalent

Tools

Windows OS

Microsoft Office

Outlook

PowerPoint

Job description

Starkey Hearing is seeking a Customer Service Technical Support Representative to handle challenging calls from professionals and consumers on technical issues related to hearing devices, accessories, wireless connectivity, and policy clarification. You’ll assist via phone, email, web chat, and messaging while upholding Starkey values and delivering high‑quality service.

The role requires strong communication, problem‑solving, and adaptability as you engage diverse customers and participate in