Technical Support & Customer Care Specialist

Starkey Hearing Technologies; Eden Prairie (MN); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Hearing aid benefits

PTO

6 paid holidays annually

2 floater days annually

1 volunteer service day annually

Paternity leave

Tuition reimbursement

Job summary

Starkey Hearing Technologies is seeking a Customer Service Technical Support Representative to handle calls from professionals and consumers on technical issues related to hearing devices, accessories, wireless connectivity, product training, and policy clarification.

The role may be filled at Intermediate or Senior level depending on experience, with responsibilities spanning multiple channels such as phone, email, web chat, and instant messaging, all while upholding company values and teamwork.

Qualifications

• Bachelor's degree or equivalent and 2-4 years of experience in the field or related area.
• Experience with Windows, iOS, and Android operating systems; hardware knowledge.
• Experience in a customer service environment.
• 2-4 years of experience in the field or related area.

Responsibilities

• Meet Key Performance Indicators defined by Management.
• Provide personalized service to exceed consumer expectations.
• Use management as a problem-solving resource.
• Set up a reference system to prevent recurring questions.
• Attend training sessions for each product release.
• Communicate consumer feedback through management.
• Actively listen to consumers and understand their needs.
• Respond promptly and meet timelines for management requests.
• Provide feedback for team training including content development and delivery.

Skills

Communication skills

Technical understanding

Customer empathy

Teamwork

Education

Bachelor's degree preferred

Tools

Windows OS

MS Office

MS Outlook

PowerPoint

Job description

Starkey Hearing Technologies is seeking a Customer Service Technical Support Representative to handle calls from professionals and consumers on technical issues related to hearing devices, accessories, wireless connectivity, product training, and policy clarification.

The role may be filled at Intermediate or Senior level depending on experience, with responsibilities spanning multiple channels such as phone, email, web chat, and instant messaging, all while upholding company values and teamwork.