Technical Support Specialist – Building Automation Expert

Honeywell; Salem (VA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Honeywell is seeking a Technical Support Specialist to provide expert technical assistance to customers, resolving issues and ensuring satisfaction. The role reports to the Technical Support Supervisor and operates on a hybrid schedule from Salem, OR.

You will collaborate with cross-functional teams, document inquiries, and stay current with product knowledge to deliver accurate solutions, while maintaining strong customer relationships in a fast-paced environment.

Qualifications

• 2+ years of experience in technical support or a related role.
• Strong technical skills and knowledge of building automation systems.
• Exceptional problem‑solving skills and a dedication to excellent customer service.
• Bachelor's degree in Engineering or a related field.
• Experience providing technical support in the building automation industry.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to adapt to changing technology and industry best practices.

Responsibilities

• Provide technical facilitate to customers, troubleshooting and resolving technical issues
• Communicate effectively with customers to comprehend their needs and provide appropriate solutions
• Document and track customer inquiries and resolutions in our system
• Work with cross-functional teams to escalated resolve complex technical issues
• Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers

Skills

Technical support

Customer service

Building automation

Problem solving

Education

Bachelor's degree in Engineering

Job description

Honeywell is seeking a Technical Support Specialist to provide expert technical assistance to customers, resolving issues and ensuring satisfaction. The role reports to the Technical Support Supervisor and operates on a hybrid schedule from Salem, OR.

You will collaborate with cross-functional teams, document inquiries, and stay current with product knowledge to deliver accurate solutions, while maintaining strong customer relationships in a fast-paced environment.