Hybrid Technical Support Specialist – Building Automation

Honeywell Technologies; Salem (OR); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance

401(k) match

Flexible Spending Accounts

Health Savings Accounts

Parental Leave

Paid Time Off

12 Paid Holidays

Job summary

Honeywell is a global leader in automation and industrial solutions. The Technical Support Specialist role is based in Salem, OR with a hybrid schedule, delivering expert assistance to customers and resolving complex technical issues.

You will report to the Technical Support Supervisor and help maintain high levels of customer satisfaction through clear communication, timely responses, and thorough documentation of inquiries and resolutions.

Qualifications

• 2+ years of experience in technical support or a related role.
• Strong technical skills and knowledge of building automation systems.
• Exceptional problem-solving skills and a dedication to excellent customer service.

Responsibilities

• Provide technical support to customers, troubleshooting and resolving technical issues.
• Communicate effectively with customers to comprehend their needs and provide appropriate solutions.
• Document and track customer inquiries and resolutions in our system.
• Work with cross-functional teams to escalate and resolve complex technical issues.
• Stay updated with product knowledge and industry trends to provide accurate information to customers.

Skills

Technical support

Building automation

Problem solving

Customer service

Education

Bachelor's degree in Engineering

Job description

Honeywell is a global leader in automation and industrial solutions. The Technical Support Specialist role is based in Salem, OR with a hybrid schedule, delivering expert assistance to customers and resolving complex technical issues.

You will report to the Technical Support Supervisor and help maintain high levels of customer satisfaction through clear communication, timely responses, and thorough documentation of inquiries and resolutions.