Tech Support Specialist

Honeywell; Salem (VA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Honeywell is seeking a Technical Support Specialist to provide expert technical assistance to customers, resolving issues and ensuring satisfaction. The role reports to the Technical Support Supervisor and operates on a hybrid schedule from Salem, OR.

You will collaborate with cross-functional teams, document inquiries, and stay current with product knowledge to deliver accurate solutions, while maintaining strong customer relationships in a fast-paced environment.

Qualifications

• 2+ years of experience in technical support or a related role.
• Strong technical skills and knowledge of building automation systems.
• Exceptional problem‑solving skills and a dedication to excellent customer service.
• Bachelor's degree in Engineering or a related field.
• Experience providing technical support in the building automation industry.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to adapt to changing technology and industry best practices.

Responsibilities

• Provide technical facilitate to customers, troubleshooting and resolving technical issues
• Communicate effectively with customers to comprehend their needs and provide appropriate solutions
• Document and track customer inquiries and resolutions in our system
• Work with cross-functional teams to escalated resolve complex technical issues
• Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers

Skills

Technical support

Customer service

Building automation

Problem solving

Education

Bachelor's degree in Engineering

Job description

Join the industry leader to design the next generation of breakthroughs

As a Technical Support Specialist here at Honeywell, you will play a crucial role in providing technical support to our customers, ensuring their satisfaction and resolving any technical issues they may encounter. Your expertise and problem-solving skills will contribute to the success of our technical facilitate operations and help us deliver exceptional customer service.

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule.

In this role, you will impact our customers by providing timely and effective technical facilitate, troubleshooting issues, and offering solutions to ensure their satisfaction. Your attention to detail and ability to communicate technical information clearly will be essential in resolving customer inquiries and maintaining strong relationships.

KEY RESPONSIBILITIES

• Provide technical facilitate to customers, troubleshooting and resolving technical issues
• Communicate effectively with customers to comprehend their needs and provide appropriate solutions
• Document and track customer inquiries and resolutions in our system
• Work with cross-functional teams to escalated resolve complex technical issues
• Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• 2+ years of experience in technical support or a related role.
• Strong technical skills and knowledge of building automation systems.
• Exceptional problem‑solving skills and a dedication to excellent customer service.

WE VALUE

• Bachelor's degree in Engineering or a related field.
• Experience providing technical support in the building automation industry.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to adapt to changing technology and industry best practices.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more (https://www.honeywell.com/us/en)

U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments -- powered by our Honeywell Forge software -- that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.