Technical Support Lead — Elevate Customer Experience

Honeywell Technologies; Salem (OR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

401(k) match

Paid Time Off

12 Paid Holidays

Job summary

Honeywell Technologies is looking for a Technical Support Supervisor in Salem, OR. You will lead a team ensuring timely technical issue resolution and collaborate across departments for customer satisfaction. This role requires a minimum of 2 years in a similar position, with strong knowledge of technical support processes and tools like CRM.

Benefits include competitive salary, comprehensive insurance, 401(k) match, paid time off, and more. This position is critical in driving high-quality service aligned with company standards.

Qualifications

• Minimum of 2 years of proven experience in leading technical support teams.
• Strong knowledge of troubleshooting methodologies and customer service.
• Experience with support tools like CRM and ticketing platforms.

Responsibilities

• Lead and manage the technical support team for exceptional service.
• Oversee the escalation process and ensure effective communication.
• Develop and implement process improvements to increase efficiency.

Skills

Technical support processes

Troubleshooting methodologies

Customer service best practices

Leadership

Education

Bachelor’s degree in a relevant technical or engineering field

Tools

CRM systems

Ticketing platforms

Knowledge bases

SAS

Job description

Honeywell Technologies is looking for a Technical Support Supervisor in Salem, OR. You will lead a team ensuring timely technical issue resolution and collaborate across departments for customer satisfaction. This role requires a minimum of 2 years in a similar position, with strong knowledge of technical support processes and tools like CRM.

Benefits include competitive salary, comprehensive insurance, 401(k) match, paid time off, and more. This position is critical in driving high-quality service aligned with company standards.