IT SUPPORT TECHNICIAN

Nevada Health Centers I; Las Vegas (NV); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Merit increases

Medical plan

Dental & vision

401(k) match

Paid holidays

Life & disability

Job summary

Nevada Health Centers is hiring an IT Support Technician to deliver responsive technical support to users in Las Vegas, NV. The role covers desktop systems, software, hardware, networking, and remote connections, with emphasis on fast incident resolution and customer service.

The technician will install, configure, test, maintain, and repair tech, document procedures, and help improve procedures, training, and satisfaction while complying with HIPAA, OSHA, and related regulations.

Qualifications

• High School diploma or equivalent and two years of experience in hardware/software support.
• or Associate degree in related field.

Responsibilities

• Provide responsive, customer-focused technical support for desktop systems, software, hardware, networking, and remote connections.
• Own incidents through resolution, apply fixes, escalate when needed, and monitor aging requests.
• Install, configure, test, maintain, and repair technology; document procedures and improve support processes.
• Coordinate equipment delivery, software licensing, inventory, asset control, and ensure data integrity and security.

Skills

Networking and server management

Education

High School diploma or equivalent

Associate degree in related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT SUPPORT TECHNICIAN

Full Time Las Vegas, NV, US

Salary Range: $18.06 To $20.77 Annually

Position Description

The IT Support Technician provides responsive, customer-focused technical support by receiving, documenting, prioritizing, troubleshooting, and resolving user requests involving desktop systems, software, hardware, networking, communications, and remote connections. This role takes ownership of incidents through resolution, applies temporary or permanent fixes, escalates issues when appropriate, monitors aging requests, and helps ensure timely service restoration. Responsibilities include installing, configuring, testing, maintaining, and repairing technology; evaluating hardware, software, and system solutions; maintaining technical documentation; and recommending improvements to support procedures, response times, training, and customer satisfaction. The technician also trains and coaches users, consults on business processes and technology solutions, supports user security administration and data integrity, and coordinates equipment delivery, software licensing compliance, inventory, and asset control. The position requires strong verbal and written communication, positive working relationships with technical and non-technical colleagues and customers, discretion in protecting confidential information within NVHC systems, compliance with HIPAA, OSHA, and other regulatory requirements, and travel to health center locations as needed. Additional responsibilities include supporting departmental initiatives and completing other assignments from department leadership.

Benefits

• Competitive compensation, with annual merit increases
• Company sponsored PPO medical plan and buy-up option, vision, and dental plans
• 403(b) retirement plan with employer match
• Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
• Company paid life/AD&D and long-term disability policies

Desired Education or Certifications Criteria

• High School diploma or equivalent and two years of experience in hardware/software support
• or
• Associate degree in related field

Desired Knowledge, Skills & Abilities

• Networking and server management experience
• Bachelor degree in related field

Nevada Health Centers’ Equal Employment Opportunity Statement

Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability marital status, parental status, sexual orientation or any other category protected by law.

Americans with Disabilities Act (ADA) Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employees occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.