Global Product Support Specialist – Rotary Drilling

Sandvik; Florida; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health care coverage

401(k) with 5% contribution

Tuition reimbursement

Paid vacation

Job summary

A global engineering leader in Alachua, FL seeks a Technical Support Specialist. The role involves troubleshooting drilling equipment and delivering customer training. A Bachelor’s degree in a technical field and 10 years of experience in a technical role are required. Candidates should have strong mechanical and electrical skills, excellent communication abilities, and must be able to travel globally. Benefits include health care coverage, paid vacation, and a 401(k) plan.

Qualifications

• 10 years in a technical role, at least 5 years with drilling equipment.
• Experience in delivering training and strong customer service.

Responsibilities

• Provide timely technical support on Sandvik Rotary Division products.
• Troubleshoot mechanical and control system issues.
• Host classroom and field training for teams and customers.

Skills

Mechanical skills

Electrical skills

Hydraulic skills

Customer service

Communication skills

Time management

Education

Bachelor's degree in mechanical, electrical, or similar

Tools

Microsoft Office Suite

Job description

Technical Support Specialist – Rotary Drills

Sandvik Mining & Rock Solutions in Alachua, FL, is looking for a customer‑focused Technical Support Specialist who enjoys providing innovative and effective solutions. You can diagnose and troubleshoot customer product technical issues even remotely across the globe. You easily build relationships and enjoy collaborating with others.

About Us

Sandvik is a global engineering leader with over 41,000 employees worldwide. We’re proud to be ranked among Forbes’ Top 50 Global Employers. At our Rotary Drilling Division headquarters in Alachua, Florida, we design and build world‑class surface mining drill rigs used across the globe. Our culture is driven by innovation, collaboration, and a passion for solving real‑world challenges — all in a fun, inclusive, and rewarding work environment.

Our Culture

At Sandvik, we’re technology‑driven, innovative, entrepreneurial, and inclusive! Our workplace is full of dedicated and passionate team members who directly contribute to our company’s growth and success. We believe that diversity inspires, so we invest in supporting each other, learning together, and celebrating our differences. And it’s our commitments to Safety, Quality, and our People that set us apart here in Alachua.

Key Responsibilities

• Provide timely technical support on Sandvik Rotary Division products, including customer sites internationally and domestically.
• Troubleshoot to resolve mechanical and control system issues, as well as software installations, calibrations, and updates.
• Commissioning support for new product introductions to sales areas.
• Be able to configure software from Sandvik’s front‑line tools and launch for the targeted product.
• Host and conduct classroom and field training to frontline teams, Sales Area Product Masters, technicians, and customers on new product drills and technology.

Additionally, the Technical Support Specialist will:

• Review Continuous Product Improvement cases with machine technical issues, concerns, or suggestions from sales areas, collaborating with Technical Support team members, Engineering, Sales, Product Management, and Manufacturing to give accurate technical advice on solutions.
• Investigate and resolve field issues utilizing root‑cause failure analysis and working closely with the Product Engineering group.
• Review and maintain all Technical Support‑related documents.

About You

A minimum of 10 years working in a technical role, along with at least 5 years with drilling equipment. Bachelor’s degree in mechanical, electrical, or a similar technical degree. Proven experience in delivering training and strong customer service.

Additionally, the Technical Support Specialist will possess the following competencies:

• Self‑motivated, driven, and flexible.
• Strong electrical, hydraulic, and mechanical skills with a background in control systems.
• Ability to manage multiple projects simultaneously.
• Excellent communication, organization, and time‑management skills.
• Solid computer skills with Microsoft Office Suite and other software programs.
• Able to work legally in the US and travel globally.
• Must have a valid passport or be able to attain one, and a driver’s license.
• MSHA and First Aid certification preferred.

Benefits

• Health care coverage (medical, dental, vision, prescription, telemedicine) starting 30 days after hire.
• Paid vacation with up to 40 hours rollover.
• 401(k) with 5% annual salary contribution + 50% match on the first 6%.
• Tuition reimbursement and professional development support.
• A diverse, inclusive workplace where innovation thrives.

How To Apply

For immediate consideration, please apply online at sandvik.com/careers to the Technical Support Specialist position.

Sandvik is an equal‑opportunity employer. We provide reasonable accommodation for applicants with disabilities. For assistance, contact [e-mail].