Technical Support Manager

4683 SMC - Surface Mining; Town of Florida (NY); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan with company

Tuition reimbursement

Employee assistance program

Career growth opportunities

Job summary

Sandvik in the United States seeks a Technical Support Manager to lead a team of specialists resolving complex issues on Rotary Blasthole Drills. You will drive product improvements, coordinate with product development, and support new technologies across global operations.

The role requires strong leadership, deep troubleshooting skills, and experience with safety and quality standards. Travel domestically and internationally is possible as needed.

Qualifications

• Bachelors in engineering or equivalent experience.
• Proven leadership in technical teams with multiple priorities.
• Strong electrical, hydraulic and mechanical troubleshooting skills.
• Excellent root cause analysis and problem solving.
• Effective project management, organizational and communication abilities.
• Proficiency with MS Office and data analysis tools.

Responsibilities

• Lead, mentor, and develop a team of Technical Support Specialists.
• Resolve complex technical issues affecting Rotary Blasthole Drills globally.
• Gather field feedback and drive product improvements via CPI.
• Coordinate with Product Development, Supply Chain, and Sales.
• Support new product introductions, SAT, and FAT activities.
• Review technical bulletins and assist with technical document reviews.
• Investigate root causes and implement corrective actions.
• Promote ISO 9001/14001/45001 compliance and safety culture.

Skills

Leadership experience

Troubleshooting

Root cause analysis

Project management

Communication

Data analysis

Education

Bachelor's degree in engineering or technical field

Tools

MS Office

Technical data analysis tools

Job description

Your Mission

The Technical Support Manager leads a team of Technical Support Specialists responsible for resolving complex technical issues affecting Rotary Blasthole Drills globally and driving continuous product improvement. This role serves as the bridge between field operations and the factory, ensuring customer feedback is translated into effective solutions, product enhancements, and successful deployment of new technologies.

Key Responsibilities

• Lead, mentor, and develop a team of Technical Support Specialists.
• Support customers through Sales Area teams by resolving complex technical issues involving Rotary Blasthole Drills.
• Gather and analyze field feedback to identify recurring issues and improvement opportunities.
• Drive corrective actions and product enhancements through the Continuous Product Improvement (CPI) process.
• Partner with Product Development & Product Management, Supply Chain, Technical Services, and Sales Areas to resolve technical issues and implement product improvements.
• Support the introduction, delivery, and commissioning of new products and technologies.
• Support Site Acceptance Testing (SAT) and Field Acceptance Testing (FAT) activities for new products.
• Provide technical guidance and support to internal stakeholders and assist with technical document reviews.
• Review and approve technical bulletins prior to release.
• Conduct root cause investigations and support implementation of corrective actions.
• Promote compliance with Sandvik's Integrated Management System (ISO 9001, ISO 14001, and ISO 45001) and Environmental, Health, and Safety standards.
• Participate in incident investigations and foster a proactive culture focused on safety and continuous improvement.

Your Profile

Required Qualifications

• Bachelor's degree in engineering or technical field, or equivalent combination of education and experience.
• Demonstrated leadership experience managing technical teams and multiple priorities.
• Strong electrical, hydraulic, and mechanical troubleshooting skills, with experience supporting, diagnosing, commissioning, or maintaining heavy mobile equipment in mining, construction, or industrial environments.
• Strong root cause analysis and problem-solving capabilities.
• Effective project management, organizational, and communication skills.
• Proficiency with Microsoft Office applications and technical data analysis tools.
• Experience working with safe work practices related to equipment operation, maintenance, and repair.

Preferred Qualifications

• Experience with rotary drilling equipment and surface mining operations.
• Practical experience in assembly, repair, and maintenance of mining equipment.
• Understanding of drilling techniques and operational challenges in mining environments.
• Experience supporting new product development, commissioning, or field-testing programs.
• MSHA Surface Mining Certification.

Additional Requirements

Valid U.S. Driver's License. Valid Passport and ability to travel domestically and internationally as required. External applicants must be authorized to work in the United States on a full-time, indefinite basis without current or future employment sponsorship from Sandvik. Internal applicants must be legally authorized to work in the United States at the time of application.

Benefits

• Sandvik offers a comprehensive benefits package designed to support your health, well-being, and professional growth, including: Medical, dental, and vision coverage Prescription drug and telemedicine programs Paid vacation with rollover opportunities Paid parental leave 401(k) retirement plan with company contributions and matching opportunities Tuition reimbursement and professional development support Employee assistance and wellness programs Career growth opportunities within a global organization
• An inclusive culture that values innovation, collaboration, and diversity

Why Join Sandvik?

This role provides the opportunity to lead a highly skilled technical team while influencing the performance, reliability, and future development of world-class rotary drilling equipment. You will work across multiple functions, collaborate with global teams, and play a critical role in delivering exceptional value to customers around the world.

Note on Equal Opportunity

Sandvik is an Equal Opportunity Employer committed to fostering an inclusive workplace. Reasonable accommodations are available throughout the recruitment process. For accommodation assistance, please contact [e-mail].