Technical Support Manager

Sandvik; Town of Florida (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Sandvik is seeking a Technical Support Manager for the Rotary Drilling Division in Alachua, Florida. You will lead a team of Technical Support Specialists, resolve complex technical issues across global operations, and drive product improvements through structured processes.

You will collaborate with product development, supply chain, and field teams to deploy new technologies and ensure customer success. The role requires a Bachelor's in engineering or technical field, strong leadership and

Qualifications

• Bachelor's degree in engineering or technical field or equivalent combination of education and experience.
• Demonstrated leadership experience managing technical teams and multiple priorities.
• Strong electrical, hydraulic, and mechanical troubleshooting skills, with experience supporting, diagnosing, commissioning, or maintaining heavy mobile equipment.
• Strong root cause analysis and problem-solving capabilities.
• Effective project management, organizational, and communication skills.

Responsibilities

• Lead, mentor, and develop a team of Technical Support Specialists.
• Resolve complex technical issues involving Rotary Blasthole Drills with Sales Area teams.
• Analyze field feedback to identify recurring issues and improvement opportunities.
• Drive corrective actions and product enhancements through CPI process.
• Collaborate with Product Development, Supply Chain, and other stakeholders to implement improvements.
• Support SAT/FAT activities and assist with technical document reviews.

Education

Bachelor's degree in engineering or technical field

Tools

MS Office

Technical data analysis tools

Excel

Job description

Technical Support ManagerRotary Drilling Division | Alachua, Florida (Greater Gainesville Area)Sandvik has an exciting opportunity for a Technical Support Manager to join our Rotary Drilling Division in Alachua, Florida.Sandvik is a global engineering leader with approximately 42,000 employees worldwide and has been recognized among Forbes' Best Global Employers. At our Rotary Drilling Division headquarters, we design, manufacture, and support industry-leading surface mining drill rigs used around the world.We are committed to innovation, continuous improvement, and customer success, offering employees the opportunity to make a meaningful impact in a collaborative and inclusive environment.Your MissionThe Technical Support Manager leads a team of Technical Support Specialists responsible for resolving complex technical issues affecting Rotary Blasthole Drills globally and driving continuous product improvement. This role serves as the bridge between field operations and the factory, ensuring customer feedback is translated into effective solutions, product enhancements, and successful deployment of new technologies.Key ResponsibilitiesLead, mentor, and develop a team of Technical Support Specialists.Support customers through Sales Area teams by resolving complex technical issues involving Rotary Blasthole Drills.Gather and analyze field feedback to identify recurring issues and improvement opportunities.Drive corrective actions and product enhancements through the Continuous Product Improvement (CPI) process.Partner with Product Development & Product Management, Supply Chain, Technical Services, and Sales Areas to resolve technical issues and implement product improvements.Support the introduction, delivery, and commissioning of new products and technologies.Support Site Acceptance Testing (SAT) and Field Acceptance Testing (FAT) activities for new products.Provide technical guidance and support to internal stakeholders and assist with technical document reviews.Review and approve technical bulletins prior to release.Conduct root cause investigations and support implementation of corrective actions.Promote compliance with Sandvik's Integrated Management System (ISO 9001, ISO 14001, and ISO 45001) and Environmental, Health, and Safety standards.Participate in incident investigations and foster a proactive culture focused on safety and continuous improvement.Your ProfileRequired QualificationsBachelor's degree in engineering or technical field, or equivalent combination of education and experience.Demonstrated leadership experience managing technical teams and multiple priorities.Strong electrical, hydraulic, and mechanical troubleshooting skills, with experience supporting, diagnosing, commissioning, or maintaining heavy mobile equipment in mining, construction, or industrial environments.Strong root cause analysis and problem-solving capabilities.Effective project management, organizational, and communication skills.Proficiency with Microsoft Office applications and technical data analysis tools.Experience working with safe work practices related to equipment operation, maintenance, and repair.Preferred QualificationsExperience with rotary drilling equipment and surface mining operations.Practical experience in assembly, repair, and maintenance of mining equipment.Understanding of drilling techniques and operational challenges in mining environments.Experience supporting new product development, commissioning, or field-testing programs.MSHA Surface Mining Certification.Additional RequirementsValid U.S. Driver's License.Valid Passport and ability to travel domestically and internationally as required.External applicants must be authorized to work in the United States on a full-time, indefinite basis without current or future employment sponsorship from Sandvik. Internal applicants must be legally authorized to work in the United States at the time of application.BenefitsSandvik offers a comprehensive benefits package designed to support your health, well-being, and professional growth, including:Medical, dental, and vision coveragePrescription drug and telemedicine programsPaid vacation with rollover opportunitiesPaid parental leave401(k) retirement plan with company contributions and matching opportunitiesTuition reimbursement and professional development supportEmployee assistance and wellness programsCareer growth opportunities within a global organizationAn inclusive culture that values innovation, collaboration, and diversityWhy Join Sandvik?This role provides the opportunity to lead a highly skilled technical team while influencing the performance, reliability, and future development of world-class rotary drilling equipment. You will work across multiple functions, collaborate with global teams, and play a critical role in delivering exceptional value to customers around the world.How to ApplyApply online at: https://www.sandvik.com/careersSandvik is an Equal Opportunity Employer committed to fostering an inclusive workplace. Reasonable accommodations are available throughout the recruitment process. For accommodation assistance, please contact [e-mail] .