Technical Support Specialist

Take2 Consulting, LLC; Sheridan (WY); On-site; USD 45,000 - 65,000; Full time

Job summary

Take2 Consulting, LLC is seeking an IT Support Specialist to join a team supporting a large PC deployment for the Department of Veterans Affairs (VA). You will image, deploy, and set up equipment across campus and training centers, delivering strong customer service while resolving technical issues.

The role requires at least 1 year of imaging/deployment experience, plus hands-on support for laptops, desktops, printers, and networks.

Qualifications

• At least 1 year of experience imaging and installing computer equipment.
• Experience with hardware and software support, troubleshooting, system imaging, and break-fix support for laptops, desktops, and printers.
• Experience with refresh, upgrade, and deployment projects.
• Experience performing routine system administration tasks and logging them in system admin logs.
• Experience troubleshooting a wide range of systems and networks, including high-availability systems.
• Knowledge of debugging protocols and processes.
• Ability to work independently while providing excellent customer service.
• Personal transportation available during work hours.

Responsibilities

• Deploy, image, and set up equipment including PCs, laptops, docking stations, monitors, printers, scanners, and network connections.
• Support a large PC deployment across the VA medical center campus and offsite training centers.
• Provide strong customer service while resolving technical issues.

Skills

Imaging equipment

Hardware support

Software support

Troubleshooting

System administration

Deployment experience

Customer service

Independent work

Transportation

Education

High school diploma or GED

Job description

Work Hours: 8am-4:30pm w/ 30 min lunch break

Workdays: Monday-Friday

Start Date: 5-6 weeks after offer (clearance process)

Clearance: Public Trust

Required experience: Technical Bachelor’s Degree (STEM)

As an IT Support Specialist you'll be part of a team supporting a large PC deployment for the Department of Veterans Affairs (VA). You'll deploy, image, and set up equipment, including PCs, laptops, docking stations, monitors, printers, scanners, and network connections, across the VA medical center campus and at offsite training centers. The role combines strong technical skills with a focus on excellent customer service.

What You'll Need

• At least 1 year of experience imaging and installing computer equipment
• Experience with hardware and software support, troubleshooting, system imaging, and break-fix support for laptops, desktops, and printers
• Experience with refresh, upgrade, and deployment projects
• Experience performing routine system administration tasks and logging them in system admin logs
• Experience troubleshooting a wide range of systems and networks, including high-availability systems
• Knowledge of debugging protocols and processes
• Ability to work independently while providing excellent customer service
• Personal transportation available during work hours

Physical Requirements

• Unpack, repack, move, and install pallets of IT equipment, with individual items weighing up to 50 pounds, without restrictions
• Regularly move around the campus transporting equipment between buildings, frequently pushing equipment carts
• Frequently stoop, crouch, and reach to set up and remove computers and run cables under desks and in server closets

Education

• High school diploma or GED plus 8 years of IT experience in a professional environment