Technical Support Specialist

Tata Consultancy Services; Santa Clara (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Tata Consultancy Services Limited in Santa Clara, CA is seeking an engineer to troubleshoot and resolve complex issues in a fast-paced operations environment. You will diagnose root causes, research unfamiliar systems, and collaborate with cross-functional teams to implement effective fixes.

The role requires solid experience with Linux, CLI, databases, networking, scripting, and remote system troubleshooting.

Responsibilities

• Enjoys troubleshooting and figuring out why something isn't working.
• Approaches unfamiliar problems logically and methodically.
• Learns new technologies quickly and is comfortable researching unfamiliar systems.
• Can work independently without requiring step-by-step instructions.
• Asks good questions and knows when additional information is needed.
• Knows when to continue troubleshooting, when to ask for help, and when to elevate.
• Takes ownership and follows through until an issue is resolved.
• Exercises good judgment and avoids guessing when a change could negatively affect a system.
• Can recognize urgency and business impact and prioritize competing issues appropriately.
• Communicates professionally with people with different levels of technical knowledge.
• Can remain calm and effective when users are frustrated or operations are disrupted.
• Works effectively across both technical and non-technical teams.
• Is dependable, organized, and comfortable working in a dynamic operational environment.
• Is willing to help outside of narrowly defined responsibilities when the situation requires it.

Skills

Linux systems

CLI tools

Databases

Networking

Scripting/Automation

Remote troubleshooting

Job description

Job Description

Must Have Technical/Functional Skills

• Linux systems
• Command-line / CLI tools
• Databases and basic database concepts
• Networking beyond basic desktop connectivity
• Scripting and/or automation
• Remote system troubleshooting

Roles & Responsibilities

• *Enjoys troubleshooting and figuring out why something isn't working.
• *Approaches unfamiliar problems logically and methodically.
• *Learns new technologies quickly and is comfortable researching unfamiliar systems.
• *Can work independently without requiring step-by-step instructions.
• *Asks good questions and knows when additional information is needed.
• *Knows when to continue troubleshooting, when to ask for help, and when to elevate.
• *Takes ownership and follows through until an issue is resolved.
• *Exercises good judgment and avoids guessing when a change could negatively affect a system.
• *Can recognize urgency and business impact and prioritize competing issues appropriately.
• *Communicates professionally with people with different levels of technical knowledge.
• *Can remain calm and effective when users are frustrated or operations are disrupted.
• *Works effectively across both technical and non-technical teams.
• *Is dependable, organized, and comfortable working in a dynamic operational environment.
• *Is willing to help outside of narrowly defined responsibilities when the situation requires it.

Location: Bay Area, Santa Clara, CA

Salary Range: $90,000-$130,000 a year

#LI-AS3

Location

Santa Clara, CA

Function

TECHNOLOGY

Role

Engineer

ID

432388

Skills

Linux | Networking | Unix Scripting | Command Center | Database

Salary Range

$90,000 - $130,000