Technical Support Specialist

Lensa; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Job summary

Lensa is seeking an Integrations Technical Specialist to join the Restaurant Integrations team. The role involves certifying and supporting merchant integrations, collaborating to improve processes, and handling technical issues. This is an opportunity to utilize your technical and communication skills in a dynamic environment.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave

Qualifications

• 2+ years of experience required.
• Experience with APIs is essential.
• Strong communication skills are necessary.

Responsibilities

• Conduct live and offline reviews of integrations.
• Document and communicate feedback to partners.
• Assist in triaging technical issues raised by partners.

Skills

procurement

purchasing

Project management

netsuite

coupa

Supply chain

Python

Business analysis

Data analysis

Data management

api

technical support

github

Education

Bachelor’s Degree

Job description

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Aston Carter, is seeking professionals in San Francisco, CA. Apply via Lensa today!

Description

DoorDash is looking for an Integrations Technical Specialist to assist our Restaurant Integrations team in certifying, launching, and supporting merchant integrations. Resposibilities You will be responsible for conducting both live and offline reviews of integrations that our external partners have built against our various APIs. You will evaluate whether each integration meets our technical requirements or whether changes/additions should be made by the partner, and will document and communicate feedback accordingly. For partners that meet our requirements and are certified, you will be responsible for configuring runtime variables and other internal settings to ensure they are ready for launch. You will collaborate with the Restaurant Integrations team to update the certification process for scale and train future Integrations Technical Specialists on the process. You will assist in triaging and addressing technical issues raised by partners and escalated by our support team. You will support the Restaurant Integrations team with additional projects and tasks related to the maintenance of partner integrations, e.g. aggregating integrations data, data entry, writing technical documentation, etc.

Skills

procurement, purchasing, Project management, netsuite, coupa, Supply chain, Python, Business analysis, Data analysis, Data management, api, technical support, github

Top Skills Details

procurement,purchasing,Project management,netsuite,coupa,Supply chain,Python,Business analysis,Data analysis,Data management,api,technical support,github

Additional Skills & Qualifications

Required Skills & Qualifications: You have 2+ years of experience (required) You have experience with APIs (required) You have strong experience working directly with external partners/clients to share information and resolve issues (required) You have strong written and verbal communication skills (required) You are comfortable working with both technical (e.g. engineers, product managers) and non-technical audiences (e.g. business leads) (required) You have basic experience with GitHub or other software development tools, e.g. editing runtimes (required; note that coding experience is not necessary) You have experience working with large data sets to triage issues (strong plus, not a blocker) You have SQL experience (strong plus, not a blocker) You have experience with technical writing (strong plus, not a blocker) You have a Bachelor’s Degree (preferred, not a blocker)

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $50.00 - $70.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 2, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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