Customer Support Engineer

Jenn Nguyen and Friends; San Francisco (CA); Remote; USD 150,000 - 250,000; Full time

Job summary

Join a fast-growing, developer-first startup as a Customer Support Engineer and work closely with founding technical members to design support infrastructures. Enjoy a remote-first culture with significant equity potential while implementing AI-powered solutions and engaging directly with customers. Ideal for candidates with software engineering experience and a passion for improving user experience.

Benefits

Equity potential

Career growth opportunities

Qualifications

• 2-5+ years of professional software engineering experience.
• Strong proficiency with JavaScript and Postgres.
• Experience at a developer-first company or startup.

Responsibilities

• Architect and implement AI-powered support systems.
• Provide hands-on technical support across Discord, email, Twitter.
• Create documentation and streamline customer-facing tooling.

Skills

JavaScript

Postgres

Customer Experience

AI Tools

Education

Professional experience in software engineering

Job description

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Compensation: $150,000 - $250,000

Location: Remote (San Francisco preferred)

Who Are We?

We're a fast-growing, developer-first startup with multi-million dollar ARR just one year post-launch. Our API product is trusted by thousands of developers to extract clean, LLM-ready data from the web. With over 19,000 GitHub stars and a track record of building well-loved AI tools, we're scaling rapidly and building out our core team.

Were remote-first with plans for an SF office. Our team is small (under 10), highly technical, and laser-focused on building category-defining infrastructure for the AI era.

What's In It for You?

Be one of the founding Customer Support Engineers at a high-growth, VC-backed company

Work closely with technical founders to design and own support infrastructure

Leverage AI tools (e.g., Pylon) to build scalable, automated workflows

Operate as an engineer-first IC with real impact on product and customers

Remote-first culture with SF office transition planned

Significant equity potential and career growth in a lean, high-agency team

What Will You Do?

Build and Automate: Architect and implement AI-powered support systems and automations

Solve Problems: Provide hands-on technical support across Discord, email, Twitter, and more

Streamline Workflows: Create docs, triage processes, and customer-facing tooling

Represent the Customer: Surface trends and user feedback to inform product direction

Balance: Spend ~50% on automation infrastructure and ~50% on customer interactions

What Will You Need?

2-5+ years of professional software engineering experience

Strong proficiency with JavaScript and Postgres

Experience at a developer-first company or startup (early-stage a plus)

Background in AI tooling, LLM apps, or support automation (e.g., Pylon)

Previous founder or early-stage startup experience highly valued

Obsession with customer experience; you're energized by solving user problems

High agency, low ego, and a bias toward action

Strong side projects, GitHub activity, and experimentation with AI tools

Visa sponsorship is not available

Customer Support Engineer

Compensation: $150,000 - $250,000

Location: Remote (San Francisco preferred)

Who Are We?

We're a fast-growing, developer-first startup with multi-million dollar ARR just one year post-launch. Our API product is trusted by thousands of developers to extract clean, LLM-ready data from the web. With over 19,000 GitHub stars and a track record of building well-loved AI tools, we're scaling rapidly and building out our core team.

Were remote-first with plans for an SF office. Our team is small (under 10), highly technical, and laser-focused on building category-defining infrastructure for the AI era.

What's In It for You?

Be one of the founding Customer Support Engineers at a high-growth, VC-backed company

Work closely with technical founders to design and own support infrastructure

Leverage AI tools (e.g., Pylon) to build scalable, automated workflows

Operate as an engineer-first IC with real impact on product and customers

Remote-first culture with SF office transition planned

Significant equity potential and career growth in a lean, high-agency team

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Consumer Services and Civil Engineering

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