Technical Support Specialist

Hubstaff blog; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Job summary

Venture Smarter is seeking a Technical Support Specialist to provide exceptional technical support to clients and internal teams. This remote position offers flexibility and involves troubleshooting systems, guiding clients, and collaborating with development teams to enhance customer experience.

Benefits

Health and wellness benefits

Opportunities for career growth and development

Flexible work-from-home setup

Qualifications

• Proven experience in technical support or IT-related roles.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Provide support for technical inquiries via phone, email, and live chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Guide clients through system installations, configurations, and updates.

Skills

Troubleshooting

Problem-Solving

Communication

Job description

Salary: $4,000 - $5,000 per month (based on experience)

Job Description

Venture Smarter is seeking a Technical Support Specialist to join our growing team. In this role, you'll be responsible for providing exceptional technical support to both our clients and internal teams. As a remote position, you'll have the flexibility to work from the comfort of your home while helping to solve technical issues, troubleshoot systems, and provide solutions to enhance the customer experience.

To Apply:

Head on over to search on Google for “Venture Smarter” then go to our Career page from the homepage – if you dare to aspire for better in your career!

**** Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for.

Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email.

If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company. ****

Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.

Key Responsibilities

Provide support for technical inquiries via phone, email, and live chat.

Troubleshoot and resolve hardware, software, and network issues.

Guide clients through system installations, configurations, and updates.

Maintain detailed logs of support requests and solutions provided.

Collaborate with the development and IT teams to improve system performance and support protocols.

Stay up-to-date with industry trends and new technologies to enhance customer service.

Requirements

Proven experience in technical support or IT-related roles.

Strong troubleshooting and problem-solving skills.

Excellent communication skills, both written and verbal.

Experience with remote work tools and customer service platforms.

Ability to work independently and manage time effectively.

Competitive monthly salary.

Flexible work-from-home setup.

Health and wellness benefits.

Opportunities for career growth and development.