Technical Support Specialist

Egreenservices; Post Falls (ID); On-site; USD 83,000 - 114,000; Full time

Job summary

Public Affairs Institute in Post Falls, ID seeks a Technical Support Specialist who blends conflict resolution with continuous learning to drive purpose-led CSAT reporting. The role offers a salary range of $83,000 to $114,000 with full benefits and an internship schedule, and opportunities to grow in Five9 and related tools.

Candidates should bring 5+ years of relevant experience, strong verbal communication, and the ability to learn new sales/marketing systems quickly, preferably in Post

Qualifications

• Experience with sales/marketing systems and tools.
• Strong verbal communication skills.
• Proven conflict resolution abilities.
• Familiarity with contact center platforms (Five9, Twilio Flex).

Responsibilities

• Turn a $83,000 - $114,000 budget into measurable growth.
• Identify and pursue new business opportunities throughout ID.
• Drive marketing/sales initiatives across Post Falls, ID.
• Promote Verbal Communication adoption to reduce blind spots for the team.
• Read the room on senior calls and close effectively.
• Manage event sponsorships and lead-capture programs in Post Falls, ID.
• Nurture slow leads until timing aligns for conversion.

Skills

Twilio Flex

Verbal Communication

Conflict Resolution

Five9

Sales/Marketing Systems

Tools

Five9

Twilio Flex

Job description

The Technical Support Specialist role at Public Affairs Institute sits where Conflict Resolution meets Continuous Learning, and the candidate who blends both writes their own ceiling. Bring purpose-led CSAT Reporting and 5 years to Post Falls, and the return is $83,000 - $114,000, an internship schedule, and influence that grows.

Key Responsibilities

• Turn a $83,000 - $114,000 budget into measurable people-first growth
• Identify and pursue new business opportunities throughout ID
• Chase the sales marketing whitespace no rep in ID has worked
• Push Verbal Communication adoption so the ID team stops flying blind
• Read the room on every senior call and adjust the close
• Manage event sponsorships and lead-capture programs across Post Falls, ID
• Nurture the slow sales marketing leads until timing flips in our favor

What You'll Bring

• Ability to learn new sales marketing systems quickly and apply them effectively
• Proven Twilio Flex results, ideally seasoned in Post Falls, ID
• A knack for Twilio Flex that colleagues quietly come to rely on
• Familiarity with Five9 and related tools or frameworks
• Hands-on command of Conflict Resolution, with Verbal Communication as a close second

For over 5 years, Public Affairs Institute has built inclusive solutions that help teams in Post Falls, ID get more done. Transparency is a habit, so roadmaps, tradeoffs, and even mistakes get shared openly.

Think competitive $83,000 - $114,000, full benefits, a clear runway to grow your Five9, and the latitude to work the way you work best.

Updated within the day, the Technical Support Specialist position keeps welcoming resumes.