IT Specialist

Talentify; New York (NY); On-site; USD 29,000 - 34,000; Full time

Job summary

Talentify in New York, NY is seeking a Field Engineer 3 for a 12-month, on-site assignment to install, diagnose, maintain and service desktop and laptop computers, printers, and standard software. The role involves delivering journeyman-level desk-side IT support in a fast-paced environment.

Must have MAC OS experience and Windows 10/11, including Ventura/Monterey/Sonoma. Duties include imaging PCs, moves/adds/changes, and escalations as needed to ensure client satisfaction.

Qualifications

• Must have MAC skills and experience with MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma.

Responsibilities

• Provides desk-side support for software, hardware and networking for desktops and laptops; installs and maintains PCs and software; performs moves, adds and changes; ensures follow-up on problems and escalation within ticketing systems.
• Assists with imaging and re-imaging of PCs/laptops and coordinates with server/network teams as directed.

Skills

MAC OS

Windows 10/11

Job description

Job Description:
Estimated Length of Assignment: {12 Months, possibility of extension}
Est. Pay Range: $21-$25 on W2 (USD) (Negotiable)
Work Type: On-site (no REMOTE - 100% on-site)/40 hours wk
Location: New York NY 10014

Must have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma)

Day to Day Work:

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops. Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

Responsibilities

• Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.