Technical Support Specialist

KPA; Lafayette (CO); On-site; USD 50,000 - 65,000; Full time

Job summary

KPA, a trusted provider helping automotive businesses stay compliant, is hiring a Technical Support Specialist in Colorado. You will assist customers facing procedural or operating difficulties with KPA’s software, ensuring effective solutions or escalating high-priority issues as needed.

Join a team that values safety, compliance, and customer success, contributing to timely resolutions and ongoing customer satisfaction in a fast-paced software environment.

Responsibilities

• Assist customers experiencing procedural or operating difficulties with KPA's software applications, products or services.
• Provide effective solutions or escalate to specialized support groups when needed.

Job description

Who We Are KPA helps automotive businesses keep their people safe, protect their operations, and stay ahead of regulatory change with our 3 Pillars for Complete Compliance: Software, Consulting, and Training. Since 1986, KPA has helped automotive businesses navigate the complexities of compliance. Named as one of Built In Colorado’s Best Places to Work for seven years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it.

Position Description: The role of the Technical Support Specialist is to assist customers who are experiencing any procedural or operating difficulty with the use of KPA’s software applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the Technical Support Specialist is responsible to ensure that an effective solution is provided to the user.