Technical Support Specialist: Problem Solver for Customers

Patmos Hosting, Inc.; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match (4%)

Health, dental, & vision insurance

Short and long term disability

Life insurance (company paid)

Generous parental leave

Job summary

Patmos Hosting, Inc. is seeking a Support Specialist in Kansas City, MO to be the frontline contact for customers across technology services. The role involves effective communication, technical troubleshooting, and ticket ownership to deliver exceptional customer experiences.

The ideal candidate should possess strong communication skills, a customer-focused mindset, and technical curiosity. Benefits include unlimited PTO, 401(k) match, and comprehensive health insurance.

Qualifications

• Ability to communicate effectively through various channels.
• Technical curiosity with a willingness to learn.
• Experience in customer service roles preferred.

Responsibilities

• Serve as the primary point of contact for customer issues.
• Own support tickets from intake through resolution.
• Troubleshoot issues involving various technology services.
• Maintain customer communication and issue ownership.

Skills

Strong communication skills

Technical troubleshooting

Customer-focused mindset

Problem-solving ability

Job description

Patmos Hosting, Inc. is seeking a Support Specialist in Kansas City, MO to be the frontline contact for customers across technology services. The role involves effective communication, technical troubleshooting, and ticket ownership to deliver exceptional customer experiences.

The ideal candidate should possess strong communication skills, a customer-focused mindset, and technical curiosity. Benefits include unlimited PTO, 401(k) match, and comprehensive health insurance.