Technical Support Specialist - Solve Complex Software

kpaonline; Lafayette (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

PTO

Paid holidays

Life Insurance

Employee Assistance Program

Mental health benefits

Job summary

KPA is seeking a Technical Support Specialist to assist customers using our software applications and services. You will work to resolve procedural or operational issues, ensuring effective solutions for users and escalating complex problems to specialized teams when needed.

We value diversity and inclusion, encourage applicants who may not meet every qualification, and offer a comprehensive benefits package including medical, dental, vision, FSA, PTO, holidays, 401k with company match, life

Qualifications

• Assist users experiencing procedural or operating difficulties with KPA software.
• Elevate complex/high-priority issues to specialized support groups when needed.

Responsibilities

• Assist customers who are experiencing procedural or operating difficulties with KPA's software applications, products or services.
• Ensure that an effective solution is provided to the user.
• Escalate complex issues to the appropriate internal teams when necessary.

Job description

KPA is seeking a Technical Support Specialist to assist customers using our software applications and services. You will work to resolve procedural or operational issues, ensuring effective solutions for users and escalating complex problems to specialized teams when needed.

We value diversity and inclusion, encourage applicants who may not meet every qualification, and offer a comprehensive benefits package including medical, dental, vision, FSA, PTO, holidays, 401k with company match, life