Technical Support Specialist

SalesAI

Indianapolis (IN)

Hybrid

USD 55,000 - 75,000

Full time

6 days ago

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Benefits offered by this job

Hybrid work environment

Unlimited PTO

10 yearly paid Holidays

Medical, Dental, Vision insurance

Employer-paid life insurance

401k with up to 4% match

Company events

Growth and promotional opportunities

Top culture in Indianapolis

Job summary

SalesAi is hiring a Technical Support Specialist to be the frontline of customer experience, helping users navigate our platform, troubleshoot issues, and integrate tools like n8n, Make, and Zapier. You’ll enable AI features, assist with prompt engineering, and support onboarding through email, chat, and video.

You’ll document interactions, identify patterns to improve support and influence product direction, while collaborating with cross-functional teams in a fast-paced, hybrid environment.

Qualifications

Experience with integration/automation tools (n8n, Make, Zapier, Salesforce, GHL, and HubSpot).
Strong understanding of AI tools (e.g. ChatGPT, Grok, Claude), prompt writing, and daily AI use.
Excellent written and verbal communication skills.
Highly organized with the ability to multitask.
Independent, fast learner, and proactive contributor to a team.
Thrives in a fast-paced, dynamic environment and adapts to changing needs.
Preferred: Experience with HubSpot or other CRM tools.

Responsibilities

Technical Troubleshooting & Integration Support: investigate problems and provide clear steps to resolution.
Educate users on automating workflows with Zapier, Make, or similar platforms.
Collaborate with technical teams to improve integrations and enable AI features.
Product & AI Enablement: deepen knowledge of SalesAi platform and AI features.
Assist users in prompt engineering and using AI tools to boost productivity.
Guide customers through onboarding and platform features with empathy.
Documentation & Reporting: log interactions in CRM and report patterns.
Customer Advocacy: surface feedback to product teams and contribute help center content.

Skills

n8n

Make

Zapier

Salesforce

GHL

HubSpot

AI tools

Prompt writing

Communication

Organization

Independent learner

Fast learner

Tools

n8n

Make

Zapier

Salesforce

GHL

HubSpot

Job description

About SalesAi

At SalesAi.com, we are revolutionizing the world of sales and customer service with cutting-edge AI-driven technology. Our platform empowers businesses to seamlessly integrate AI tools into their sales workflows and customer support processes, driving efficiency and smarter operations. As a rapidly growing SaaS company at the forefront of AI innovation, we are committed to maintaining the highest standards of regulatory compliance, data protection, and ethical business practices.

At SalesAi.com, we are building a culture of innovation, collaboration, and continuous improvement. We offer a fast-paced, dynamic work environment where you'll have the opportunity to make a significant impact on our success.

We value integrity, creativity, and a passion for solving complex challenges. If you're looking for an opportunity to work at the intersection of technology and AI with a team that thrives on collaboration and innovation, we'd love to hear from you.

About the role

SalesAi is transforming how businesses connect with prospects and customers through powerful AI-driven automation. We're seeking a Technical Support Specialist who is not only customer-obsessed, but also experienced with third-party integration tools like n8n, Make, and has a strong understanding of AI tools, prompt engineering, and how to apply AI in daily workflows. You will be the frontline of our customer experience, helping users navigate our platform, troubleshoot issues, integrate tools, and get the most value from AI.

What you'll do

T echnical Troubleshooting & Integration Support
Investigate problems, identify solutions, and provide clear steps to resolution.
Support and educate users on automating workflows using tools like Zapier, Make (Integromat), or similar third-party platforms.
Work with technical teams to
Product & AI Enablement
Gain deep knowledge of the SalesAi platform and AI feature set.
Assist users in prompt engineering and using AI tools to enhance productivity.
Help customers apply AI to their workflows and tasks for better efficiency.
Customer Support & Engagement
Deliver outstanding support via email, chat, and video.
Guide customers through platform features and onboarding.
Resolve customer issues with empathy and clarity.
Documentation & Reporting
Log all customer interactions and insights in the CRM (HubSpot or similar).
Identify and report patterns in customer issues to improve future support and product direction.
Customer Advocacy & Feedback
Act as the voice of the customer by surfacing feedback to product teams.
Contribute to help center articles, tutorials, and support content.

Qualifications

Experience with integration/automation tools (n8n, Make, Zapier, Salesforce, GHL, and HubSpot).
Strong understanding of AI tools (e.g. ChatGPT, Grok, and Claude), prompt writing, and daily use of AI for efficiency.
Excellent written and verbal communication skills.
Highly organized with the ability to multitask.
Independent, fast learner, and proactive contributor to a team.
Ability to thrive in a fast-paced, dynamic environment and quickly adapt to changing customer needs and business priorities as well as work needed by you as an employee to fulfill our company's objectives.
Preferred Skills: Experience with HubSpot or other CRM tools similar to HubSpot

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