Integrations Support Specialist

SalesAi; Indianapolis (IN); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Flexible PTO

Hybrid work environment

10 yearly paid Holidays

Medical, Dental, Vision insurance

401k with up to 4% match

Company-sponsored events

Job summary

SalesAi, a fast-growing AI-driven SaaS company, is seeking an Integrations Support Specialist in Indianapolis. You will guide customers through integration setups using n8n, Make, Zapier, and CRM platforms, while enabling AI features and prompt engineering to boost productivity.

You will troubleshoot, educate users, and collaborate with product/engineering teams to resolve issues and improve workflows. Hybrid work and strong growth opportunities are offered.

Qualifications

• Experience with integration/automation tools and CRMs.
• Strong understanding of AI tools and prompt writing.
• Excellent written and verbal communication skills.
• Highly organized with multitasking ability.

Responsibilities

• Provide technical troubleshooting and integration support.
• Investigate problems, identify solutions, and guide users to resolution.
• Educate users on automating workflows with Zapier, Make, or similar tools.
• Collaborate with technical teams to resolve complex issues.
• Learn SalesAi platform deeply and assist with AI enablement.
• Help users with prompt engineering and applying AI in workflows.
• Deliver support via email, chat, and video, including onboarding guidance.
• Document interactions in CRM and report patterns for product direction.
• Surface customer feedback to product teams and contribute help center content.

Skills

integration tools

n8n

Make

Zapier

Salesforce

HubSpot

CRM usage

prompt engineering

AI tools

communication skills

multitasking

Tools

HubSpot CRM

Salesforce

Zapier

Make

n8n

GHL

Job description

At SalesAi.com, we are revolutionizing the world of sales and customer service with cutting-edge AI-driven technology. Our platform empowers businesses to seamlessly integrate AI tools into their sales workflows and customer support processes, driving efficiency and smarter operations. As a rapidly growing SaaS company at the forefront of AI innovation, we are committed to maintaining the highest standards of regulatory compliance, data protection, and ethical business practices.

At SalesAi.com, we are building a culture of innovation, collaboration, and continuous improvement. We offer a fast-paced, dynamic work environment where you’ll have the opportunity to make a significant impact on our success.

We value integrity, creativity, and a passion for solving complex challenges. If you’re looking for an opportunity to work at the intersection of technology and AI with a team that thrives on collaboration and innovation, we’d love to hear from you.

About the role

• SalesAi is transforming how businesses connect with prospects and customers through powerful AI-driven automation. We’re seeking an Integrations Support Specialist who is not only customer-obsessed, but also experienced with third-party integration tools like n8n, Make, and has a strong understanding of AI tools, prompt engineering, and how to apply AI in daily workflows. You will be the frontline of our customer experience, helping users navigate our platform, troubleshoot issues, integrate tools, and get the most value from AI.

What you'll do

• Technical Troubleshooting & Integration Support
• Investigate problems, identify solutions, and provide clear steps to resolution.
• Support and educate users on automating workflows using tools like Zapier, Make (Integromat), or similar third-party platforms.
• Work with technical teams to escape and resolve complex issues.
• Product & AI Enablement
• Gain deep knowledge of the SalesAi platform and AI feature set.
• Assist users in prompt engineering and using AI tools to enhance productivity.
• Help customers apply AI to their workflows and tasks for better efficiency.
• Deliver outstanding support via email, chat, and video.
• Guide customers through platform features and onboarding.
• Resolve customer issues with empathy and clarity.
• Documentation & Reporting
• Log all customer interactions and insights in the CRM (HubSpot or similar).
• Identify and report patterns in customer issues to improve future support and product direction.
• Customer Advocacy & Feedback
• Act as the voice of the customer by surfacing feedback to product teams.
• Contribute to help center articles, tutorials, and support content.

Qualifications

• Experience with integration/automation tools (n8n, Make, Zapier, Salesforce, GHL, and HubSpot).
• Strong understanding of AI tools (e.g. ChatGPT, Grok, and Claude), prompt writing, and daily use of AI for efficiency.
• Excellent written and verbal communication skills.
• Highly organized with the ability to multitask.
• Independent, fast learner, and proactive contributor to a team.
• Ability to thrive in a fast-paced, dynamic environment and quickly adapt to changing customer needs and business priorities as well as work needed by you as an employee to fulfill our company’s objectives.
• Preferred Skills: Experience with HubSpot or other CRM tools similar to HubSpot

Some More Good Stuff (Benefits)

• Flexible (unlimited) PTO.
• Hybrid work environment.
• 10 yearly paid Holidays.
• Affordable Medical, Dental, and Vision insurance after 30 days.
• 401k with up to a 4% match
• Regular company-sponsored events.
• Growth and promotional opportunities.
• Voted a top culture company in Indianapolis across multiple categories.