Dynamic Server Support Technician

Worldwide TechServices; Norwich (CT); On-site; USD 62,000 - 82,000; Full time

Job summary

Worldwide TechServices in Norwich, CT is seeking a Dynamic Server Support specialist to perform advanced troubleshooting and repair across desktops, laptops, servers, and related equipment for high‑demand clients.

The role requires strong communication, reliable transportation, and the ability to handle on‑site service calls within SLA guidelines; expect occasional overnight travel and physical work lifting equipment.

Qualifications

• Technical school certification or equivalent required; 0–2 years of relevant experience.
• Must be able to communicate effectively with clients and document service activities.
• Valid driver's license and reliable transportation required.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within SLA for each client.
• Meet customer service satisfaction criteria per guidelines.
• Complete administrative tasks and real-time call reporting.
• Follow client policies and protect assets and inventory.
• Report activity accurately and promptly; follow safety policies.
• Possess ability to travel to client locations and perform on-site service.

Skills

Customer communication

Driver to client locations

Lift and carry equipment

Own repair toolkit

Education

Technical school certification or equivalent

Job description

Norwich, CT
3 Dominican Drive
Norwich, CT 06360, USA

Norwich, CT
3 Dominican Drive
Norwich, CT 06360, USA

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair tool kit

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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