Technical Support Specialist

Hayward Industries, Inc.; Georgia; Hybrid; USD 50,000 - 70,000; Full time

Job summary

Hayward Industries, Inc. is seeking a professional to provide technical support and training for their commercial pool products, particularly CAT Controllers. The role requires a solid understanding of swimming pool water chemistry and strong communication skills. Candidates should be comfortable leading training sessions and assisting with troubleshooting issues.

You will manage training schedules and materials while supporting sales teams. This position offers opportunities for travel to trade shows and off-site trainings, contributing to your professional development within the commercial pool industry.

Qualifications

• Solid understanding of swimming pool water chemistry, including ORP.
• Strong presentation and public speaking skills.
• Customer service mindset with ability to build rapport.

Responsibilities

• Provide technical support for products via phone, email, and in person.
• Conduct technical trainings for commercial customers and partners.
• Assist with troubleshooting water chemistry issues on commercial pools.

Skills

Swimming pool water chemistry

Public speaking

Customer service

Education

CPO certification (preferred)

Tools

CAT Controllers

Job description

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.

Responsibilities

• Provide technical support for CAT Controllers and other Hayward Commercial products via phone, email, and in person.
• Conduct technical trainings for commercial customers, partners, and internal staff - both in-person and online.
• Manage and maintain the Commercial Training Hub facility in Atlanta, ensuring it is prepared for product demonstrations, classes, and hands-on training.
• Assist with troubleshooting water chemistry issues related to pH, ORP, and sanitization on commercial pools using CAT Controllers.
• Develop and update training materials, presentations, and technical documentation.
• Support the Commercial Aquatics sales and service teams with technical product knowledge and field support when needed.
• Participate in conferences and customer site visits as required.
• Stay current with industry trends, product developments, and advancements in pool chemistry control technology.

Qualifications

• Solid understanding of swimming pool water chemistry, including ORP, and other key water balance parameters.
• CPO (Certified Pool Operator) certification preferred (or ability to obtain).
• Previous experience with CAT Controllers, or similar automated pool water chemistry control systems, is highly desirable.
• Strong presentation and public speaking skills - comfortable leading training sessions for groups of various sizes.
• Excellent verbal and written communication skills.
• Customer service mindset with ability to build rapport with clients and partners.
• Organized and detail-oriented with ability to manage training schedules and resources.
• Ability to travel occasionally for off-site trainings, trade shows, and customer support.