Technical Support Specialist

Manpower Group (USA); Fort Lauderdale (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

ManpowerGroup (USA) in Fort Lauderdale seeks a Technical Support Specialist to join the Customer Support Department in a call center environment. You will respond to service requests, incidents, and issues, troubleshoot, and escalate when needed, while maintaining courteous communication.

The role requires 2-4 years in a call center, strong problem-solving and clear explanation of complex issues to both technical and non-technical customers.

Qualifications

• 2-4 years of experience in a call center environment.
• Excellent computer proficiency and familiarity with troubleshooting tools.
• Ability to explain technical issues clearly to both technical and non-technical customers.
• Strong troubleshooting and diagnostic skills related to technical issues.
• Self-motivated, disciplined work ethic with the ability to work independently and collaboratively.

Responsibilities

• Respond to service requests, incidents, and reported issues within the set SLAs to ensure prompt resolution.
• Field incoming requests made to the service desk via phone, email, and ticketing system, maintaining courteous and efficient communication.
• Resolve routine technical problems and elevate complex issues to higher support tiers.
• Work independently to troubleshoot and resolve incidents, escalating complaints to upper management when necessary.
• Collaborate with team members to foster a friendly, helpful environment and contribute to continuous improvement.

Skills

Call center experience

Troubleshooting

Customer communication

Independent worker

Tools

Ticketing systems

Remote diagnostic tools

Job description

Our client, an innovative leader in the automotive industry, is seeking a dedicated Technical Support Specialist to join their dynamic team. As a Technical Support Specialist, you will be part of the Customer Support Department supporting the inter-departmental support area within a call center environment. The ideal candidate will demonstrate excellent troubleshooting skills, strong communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Technical Support Specialist

Pay Range: $18.26

Shift:Training schedule will be for one month between 9:00am -6:00pm Mon-Fri. Production schedule will be 9:00am - 6:00pm Tue- Sat after training.

What's the Job?

• Respond to service requests, incidents, and reported issues within the set SLAs to ensure prompt resolution
• Field incoming requests made to the service desk via phone, email, and ticketing system, maintaining courteous and efficient communication
• Resolve routine technical problems and elevate complex issues to higher support tiers
• Work independently to troubleshoot and resolve incidents, escalating complaints to upper management when necessary
• Collaborate with team members to foster a friendly, helpful environment and contribute to continuous improvement

What's Needed?

• 2-4 years of experience working in a call center environment
• Excellent computer proficiency and familiarity with troubleshooting tools
• Ability to explain technical issues clearly to both technical and non-technical customers
• Strong troubleshooting and diagnostic skills related to technical issues
• Self-motivated, disciplined work ethic with the ability to work independently and collaboratively

What's in it for me?

• Opportunity to work in a fast-paced, innovative environment within the automotive industry
• Engage in meaningful work supporting a global brand
• Temp to Perm opportunity
• Join a team committed to excellence and continuous growth
• Be part of a company that values diversity and inclusion

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.