Technical Support Specialist

idexcel; Golden Valley (MN); On-site; USD 23,419 - 27,552; Full time

Job summary

A global staffing and IT services firm seeks a Technical Support Specialist in Golden Valley, MN. The role emphasizes resolving technical issues for customers and improving support processes. Candidates must possess a high school diploma, with a preference for a technical or bachelor's degree and some call center experience. A technical aptitude is essential for effective communication in this position. Join the team and contribute to enhancing customer satisfaction.

Qualifications

• High school diploma or GED required.
• 2 years technical experience and/or technical degree preferred.
• Minimal call center experience.

Responsibilities

• Answer support-related emails, phone calls, and other communications.
• Diagnose and resolve technical hardware and software issues.
• Stay current with system information and updates.

Skills

Customer Support

Problem Solving

Technical Knowledge

Change Agent

Education

High school diploma

Technical or bachelor’s degree

Tools

MS Office Suite

PC hardware and software knowledge

Job description

Idexcel is a global staffing and IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.

Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

Job Description

Technical Support Specialist
Golden Valley, MN, USA, 55422
03/03/2017 to 09/03/2017
Pay rate range: $17.00 - $20.00/hr
First Shift: 8:00 AM - 4:30 PM
Mid Shift: 10:30 AM - 7:00 PM

The Specialist Tech Support Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Honeywell product. This position is critical to the growth of business for Honeywell and the individual filling this role must go above and beyond to help differentiate Honeywell from its competition.

Tasks and Responsibilities

• Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
• Problem Solving — Diagnose and resolve technical hardware and software issues.
• Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
• Change Agent — Look for ways to improve support processes. Drive initiation and follow through to implementation.

Basic Qualifications

• High school diploma
• Minimal call center experience
• Minimum 2 year technical experience and/or technical degree

Additional Qualifications

• Technical or bachelor’s degree preferred
• Electrical degree or experience preferred
• IT Knowledge
• HVAC experience
• Experience troubleshooting Internet Service Provider equipment
• Wireless Networking experience
• Minimal call center experience
• Minimum 2 year technical experience and/or technical degree
• High School diploma or GED required
• Preferred Qualifications: Technical or bachelors degree preferred, HVAC experience a plus, Experience troubleshooting Internet Service Provider Equipment Wireless Networking experience.
• Electrical experience or degree preferred
• Not looking for a help desk support person, need a Technical support person that deals with customers over the phone and through e-mail.
• Supporting the Thermostat group
• Need to have a technical aptitude.

Sandra Taylor
571-267-4186