Technical Support Specialist

Security 101; New Jersey; Hybrid; USD 72,000 - 94,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid holidays

PTO

Company vehicle

Company laptop

Company smartphone

Job summary

Security 101 in New Jersey seeks a Technical Support Specialist to install, test, and commission enterprise security systems focused on card access control and video management. You will work closely with clients to configure systems and resolve issues, ensuring reliable operation.

The role requires hands-on experience with access control, IP video, and intrusion alarms, plus certifications in Genetec, Lenel, or related platforms.

Qualifications

• Minimum 4 years of experience installing and programming commercial access control and IP-based video systems.
• Experience with intrusion alarm systems.
• Familiarity with access control panel programming; SIP IP phone systems a bonus.

Responsibilities

• Troubleshoot wide area and segmented networks.
• Assist end users on operating security systems.
• Collaborate with IT to map network topology for security gear.
• SIP IP phone systems familiarity is a bonus.
• Oversee quality control and deliver fanatical customer service.
• Take ownership of and track project progress.

Skills

Access control

IP-based video systems

Intrusion alarms

SQL databases

Education

High School or GED

Electronics training (technical school or military)

Tools

Genetec

Lenel

Software House

Prowatch

Milestone

Hanwha

Axis

ExacqVision

Job description

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Technical Support Specialist

New Jersey

Security 101 – New Jersey is now recruiting a commercial electronic security system programmer with experience in configuring, testing, and commissioning enterprise security systems as related to card access control technology and video management systems.

Salary:

This is a full-time position with an salary range from $72,000to $93,600, exempt, and commensurate with skills, product knowledge and experience.

Benefits:

Our benefits include medical, dental, vision, prescription coverage, life & disability, 401(k) match plan, paid holidays, PTO and more. We will provide a vehicle, laptop, and smart phone.

Why join Security 101?

• Competitive compensation.
• Industry-leading security solutions and support.
• Growth opportunities in a dynamic, expanding company.
• A team-oriented culture that values high performance.

Skills/Abilities:

Must have at least 4 years’ career experience installing, servicing, and programming commercial access control, IP-based video systems and intrusion alarm systems.

• The ability to build a video or access control server from ground up.
• Experience with access control panel programming.
• Familiarity/experience with alarm panel configuration and programing.
• Understanding of SQL and databases a plus.

Current certification in one or more of the following is essential:

• Access Control: Genetec, Lenel, Software House, Prowatch.
• VMS: Genetec, Milestone, Hanwha, Axis, ExacqVision.

Responsibilities:

• Troubleshoot wide area/segmented networks.
• Work directly with end users on how to operate systems.
• Work directly with IT departments to assist with the network topography needed for security equipment.
• Familiarity with SIP IP phone systems a bonus
• Managing quality control and providing fanatical customer service
• Taking responsibility for and tracking project progress.

Education:

• High School (or GED) minimum requirement
• Electronics training from a Technical School or Military training in electronics or communications (preferred)

Security 101 is a DFWP and EOE organization with a team-oriented work environment. #LI_DNI