Technical Support Specialist

MasterTech; City of Rochester (NY); Hybrid; USD 41,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off, Sick Time and Vacation

Matching 401(k)

Job summary

MasterTech in Rochester, NH seeks an experienced Technical Support Specialist to support field technicians and customers with service and repairs in printing and packaging. The role is primarily office-based with occasional work-from-home on a case-by-case basis, and involves interpreting technical drawings and coordinating service activities.

You will work closely with Service, Engineering, Parts, and Field Service teams; strong customer focus and documentation skills are essential.

Qualifications

• 2+ years in a technical service role.
• Customer-facing experience with a customer-first attitude.
• Technical reading and interpretation.
• Previous experience with heavy equipment or capital equipment is a major asset.

Responsibilities

• Interpret technical drawings and documentation.
• Assist a technician in the field and coordinate service activities.
• Support a wide range of equipment and systems, collaborating with Service, Engineering, Parts, and Field Service teams.
• Provide technical support over the phone or in-office as needed.

Skills

Customer-facing experience

Technical reading

Detail-oriented

Job description

Rochester, United States

We are seeking an accomplished Technical Support Specialist near Rochester NH to help keep a team of Field Technicians and Customers on track with service and repairs in the Printing and Packaging industries. Previous experience Diagnosing mechanical and electrical issues using technical documents, over the phone or in an office setting is preferred. Primarily an office-based role.

Working from Gonic, NH, you'll support a wide range of equipment and systems, collaboratingclosely with Service, Engineering, Parts, and Field Service teams.Whether you're interpreting technical drawings, assisting a technician in thefield, or coordinating service activities, your technical expertise andcustomer focus will directly impact customer satisfaction.

Compensation:

• $30.00 - $39.00/hour
• Paid Time Off, Sick Time and Vacation
• Matching 401(k) etc.

Schedule:

• Days, Monday to Friday. Primarily office based, minor WFH offered on case by case basis.
• On-call rotational basis

Requirements:

• 2+ Years' experience in a technical service role.
• Customer facing experience, with a customer first attitude.
• Professionalism and documentation.
• Technical reading and interpretation.
• Previous experience with heavy equipment or capital equipment is a major asset.