Technical Support Specialist

Quincy Compressor LLC; Bay Minette (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Work clothes

Specialty tools

Health insurance

Paid leave and retirement benefits

Job summary

Quincy Compressor LLC in Bay Minette, Alabama is seeking an Air Compressor Technical Support Specialist to provide expert technical assistance on Quincy rotary and reciprocating products. You will support field service technicians, distributors, and end users in maintenance, service, and training.

The role requires a high school diploma (mechanical or civil engineering degree preferred), up to 2 years of relevant experience, knowledge of compressed air products, strong problem-solving and

Qualifications

• High School degree required; mechanical or civil engineering degree preferred.
• 2 years' experience in a relevant role.
• Knowledge of compressed air products and services.
• Excellent phone, customer service and interpersonal skills.
• CAD experience preferred.
• Willing to travel domestically and internationally (up to 40%).

Responsibilities

• Support Field Service Technicians, distributor network and end users with technical information.
• Update knowledge on new products or modifications and warranty policies.
• Maintain Technical Service Department documentation.
• Provide daily reports of field problems by phone and email.
• Provide training to Service Technicians and distributors on product service and repair.
• Provide training for internal and distribution.
• Administer remote monitoring platform ICONS.
• Accompany service technicians to customer sites for air audits.
• Compile data and construct reports timely.
• Handle Industrial Air Piping design and modifications.
• Perform Quality Air Auditing.
• Perform Compressor Power Consumption Audits.
• Troubleshoot networking and connectivity of compressed air equipment.

Skills

Customer service

Interpersonal skills

Phone skills

Computer skills

Technical knowledge of compressed air

CAD

Travel readiness

Education

High School Diploma

Mechanical or Civil Engineering Degree

Tools

ICONS remote monitoring platform

Job description

We are looking for an Air CompressorTechnical Support Specialist to join our team on our journey for a better tomorrow.

Your role

Your mission as a Technical Support Specialist is to provide assistance and expertise concerning Quincy rotary and reciprocating products. You will support Field Service Technicians, distributor network, and end users in the maintenance, service, and training of Quincy products.

• You will assist customers to the best of their ability to obtain technical information needed to be satisfied with the performance of their Quincy Compressor.
• You will continually update personal knowledge of new products or modifications to existing product lines and various warranty policies.
• You will assist in maintaining current product documentation for the Technical Service Department.
• You will provide daily reports of field problems reported by phone and email.
• You will provide training to Service Technicians and distributors on product service and repair both in service school and in the field when needed.
• You will provide training for internal and distribution.
• You will accept and complete any special projects/assignments that are not principle duties of this position but are in line with goal and objectives of this department and/or division.
• You will administration of remote monitoring platform (ICONS).
• You will accompany service technicians to customer sites to perform air audits.
• You will compile data and construct reports in a timely manner.
• You will handle Industrial Air Piping design and modifications.
• You will perform Quality Air Auditing.
• You will perform Compressor Power Consumption Audits.
• You will troubleshoot networking and connectivity of compressed air equipment.

To succeed, you need

• You have a High School Degree required with a Mechanical or Civil Engineering Degree (preferred).
• You have 2 years' experience in a relevant role (preferred).
• You have knowledge of compressed air products and services.
• You have technical expertise.
• You have excellent phone skills.
• You have strong computer skills.
• You have excellent customer service and interpersonal skills.
• You have CAD experience (preferred but not required).
• You are able to move about the facility (standing, walking) and occasionally at customer sites, varying by location.
• You can travel domestically and internationally (up to 40% maybe required).

In return, we offer you

• We believe there is always a better way. Open for change and feedback is what defines our culture.
• We support you on your journey: individual learning opportunities, world-wide job opportunities, and on the job training.
• You will be equipped with a company vehicle, work clothes, and specialty tools.
• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
• We offer a fair compensation package.
• We offer health insurance, paid leave, and retirement benefits.
• We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

Location

You will be on-site and report into our Bay Minette, Alabama location. #LI-Onsite #UTH