Technical Support Specialist

Energy Innovation Corp; Augusta (GA); On-site; USD 75,000 - 98,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexibility

Growth opportunities

Job summary

Eastdil Secured in Augusta, GA is seeking a Technical Support Specialist to drive post-sale success, sponsor partnerships, and client references. The role emphasizes de-escalation, first-call resolution, and direct interaction with buyers in the Augusta market.

You will coordinate Zendesk-to-CRM handoffs, segment audiences, and walk the GA territory driving demonstrations and case studies to close deals. Mentorship and flexibility are part of the package.

Qualifications

• Must have a proven work ethic and willingness to learn customer satisfaction surveys quickly.
• Ability to adapt as business needs evolve.
• Strong instincts for reading a room in-person or virtually.
• Solid knowledge of First Call Resolution and de-escalation techniques.

Responsibilities

• Line up sponsorships to position Eastdil Secured in front of buyers.
• Own post-sale check-in to turn clients into references.
• Own the handoff document between Zendesk and CRM to avoid gaps.
• Segment audiences and personalize outreach to boost response rates.
• Walk the Augusta, GA territory and know it well.
• Manage event sponsorships and lead-capture programs in Augusta.
• Sit in on demos and refine the script after losses.
• Pull case studies that close stalled Augusta deals.

Skills

Work Ethic

Customer Satisfaction

First Call Resolution

De-escalation

Tools

Zendesk

CRM

Job description

Growth is a contact sport at Eastdil Secured, and the Technical Support Specialist we want in Augusta, GA plays to win every quarter. Frame it as Eastdil Secured trusting your 6 years with $75,000 - $98,000, a sales marketing mandate, and the room to grow into leadership.

Key Responsibilities

• Line up the goal-oriented sponsorships that put Eastdil Secured in front of buyers
• Own the post-sale check-in that turns clients into references
• Own the handoff doc that keeps nothing falling between Zendesk and CRM
• Segment audiences and personalize outreach to lift response rates
• Walk the Augusta, GA territory and know it better than the map
• Manage event sponsorships and lead-capture programs across Augusta, GA
• Sit in on demos and tighten the script after every loss
• Pull the craft-focused case study that closes a stalled Augusta deal

What You'll Bring

• Real proficiency with Work Ethic, plus willingness to learn Customer Satisfaction Surveys fast
• Flexibility to adapt your approach as business needs evolve
• Sound instincts for reading a room you've never been in before
• Strong working knowledge of First Call Resolution and De-escalation

Eastdil Secured is a fast-growing sales marketing company in Augusta, GA, where De-escalation and First Call Resolution drive everything we do. Every voice in the GA office gets airtime, especially the ones still finding their volume.

We seal the offer with $75,000 - $98,000, mentorship, benefits, and flexibility, the four reasons GA talent picks Eastdil Secured first.

The listing got a same-day refresh, so consider it live and ready.

Bring your Process Improvement expertise to Eastdil Secured.