Technical Support Services Lead

Illinois School District U-46; Elgin (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Illinois School District U-46 seeks a Supervisor for Technical Support Services to oversee the TSST, balance workload, and guide staff in delivering high-quality technical support. Travel within the district is required, with emphasis on effective communication with faculty, staff, students, and the public.

Qualifications include a management-related degree or substantial supervisory experience, plus 3+ years in computer support and Windows/networks knowledge.

Qualifications

• Minimum three years hands-on computer support experience.
• Minimum three years of supervisor experience (preferred).
• Understanding of TCP/IP and networking tools.
• Demonstrated knowledge of Windows operating systems.
• Ability to learn and support new applications.

Responsibilities

• Supervise the day-to-day activities of the TSST to ensure productivity.
• Supervise daily schedules for the TSST to ensure proper workload balance.
• Record school equipment and asset inventory as assigned.
• Participate in interviews for Technical Support Specialist vacancies.
• Train, coach, and redirect Technical Support Specialist(s) as needed to ensure proper protocol.
• Resolve or escalate and close Help Desk tickets using the Help Desk system.
• Document troubleshooting steps and resolutions for future reference.

Skills

Supervisory experience

Customer service

Team leadership

Problem solving

Training

Education

Bachelor's degree in management

HS diploma + 5+ years supervisory

Tools

TCP/IP

Networking tools

Windows OS

Job description

Illinois School District U-46 seeks a Supervisor for Technical Support Services to oversee the TSST, balance workload, and guide staff in delivering high-quality technical support. Travel within the district is required, with emphasis on effective communication with faculty, staff, students, and the public.

Qualifications include a management-related degree or substantial supervisory experience, plus 3+ years in computer support and Windows/networks knowledge.