Technician Support

Cash-Depot-Ltd; Green Bay (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Profit-sharing bonus

Medical, dental & vision coverage

Life Insurance & Short-Term Disability

Paid holidays & PTO wellness benefits

401(k) with company match

Wellness programs

Job summary

Cash Depot is seeking a full-time Technical Support Associate in Green Bay, WI. You will field customer and technician inquiries, diagnose issues over phone/email, and generate service work orders for technicians when onsite visits are needed.

Only basic requirements are needed with opportunities for training and growth; benefits are offered, and a professional office environment supports everyday work.

Qualifications

• High School Diploma or GED required.
• Ability to communicate clearly in person, by phone or email.
• Ability to maintain technical competency for supported product lines.
• Proficient with Microsoft Office (Word, Excel).

Responsibilities

• Attend training sessions as required.
• Field incoming phone and email requests from customers and technicians regarding problems with supported products.
• Attempt to resolve equipment problems by phone or email with technicians and customers.
• Create service work orders for technicians to resolve problems that cannot be fixed remotely or as requested by customers.
• Review open work orders for alternative resolutions and/or escalation.
• Document customer and technician contacts to ensure coworkers have access to current, relevant information.

Skills

Communication skills

Multi-tasking

Microsoft Office

Technical competency

Education

High School Diploma or GED

Job description

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance.JOB SUMMARY:Responsible for technical support for technicians and service customersESSENTIAL FUNCTIONS / DUTIES & RESPONSIBILITIES:Attend training sessions as requiredField incoming phone and email requests from customers and technicians regarding problems with supported productsAttempt to resolve equipment problems by phone or email with technicians and customersCreate service work orders for technicians to resolve problems that cannot be fixed remotely or as requested by customersReview open work orders for alternative resolutions and/or escalationMake recommendations on additional steps for technicians to take related to repeat issuesDocument customer and technician contacts to ensure coworkers have access to current, relevant information related to work order status and site problemsIdentify and report service problem trends to technical support team managementSuggest inventory additions and adjustments for techniciansOther related duties as assignedREQUIREMENTS: (Education, Experience, Skills, Abilities)High School Degree/GEDAbility to clearly and effectively communicate in person and via phone or emailAbility to maintain technical competency for supported product linesAbility to multi-task and remain organized while fielding several issues at onceGeneral knowledge of Microsoft Office programs (Word, Excel)Join a company where your contributions directly pay off.We believe in sharing success with our employees, which is why our benefits are designed to invest in you—now and in the future:Generous Profit‑Sharing Bonus — share directly in the company’s success and reap the rewards of what we build togetherCompetitive Medical, Dental & Vision coverageCompany‑paid Life Insurance & Short‑Term DisabilityPaid Holidays and PTOMedical Deductible Reimbursement & Wellness Benefit Programs401(k) with Company MatchPHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.While performing the duties of this job, the Team Member is regularly required to talk and hear. Required to frequently sit, stand, walk, stoop, use hands to finger, handle or feel, and reach with hands and arms. The Team Member is also required to perform frequent repetitive hand and wrist motion, including keyboarding.The Team Member may occasionally be required to lift and/or move office materials and supplies, typically up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.WORK ENVIRONMENT:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and other office equipment.This is a full-time position; the department is staffed 364 days a year, 7:00 am to 8:00 pm CST Monday through Friday and 8:00 am to 4:00 pm CST Saturday, Sunday, and holidays. Days and hours of work depend on the exact position being hired but are typically Monday through Friday, 8:00 am CST to 5:00 pm CST, occasional overtime required.EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT:Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.OTHER DUTIES:This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities required for this role. Duties, responsibilities, and activities may change at any time with or without notice to meet the ongoing needs of the organization.REQUIREMENTS: (Education, Experience, Skills, Abilities)High School Degree/GEDAbility to clearly and effectively communicate in person and via phone or emailAbility to maintain technical competency for supported product linesAbility to multi-task and remain organized while fielding several issues at onceGeneral knowledge of Microsoft Office programs (Word, Excel)PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job.While performing the duties of this job, the Team Member is regularly required to talk and hear. Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.The Team Member is occasionally required to lift and/or move 10+ pounds, sit; stoop, bend and kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines, etc.This is a full-time position; the department is staffed 364 days a year 7:00 am to 8:00 pm Monday through Friday and 8:00 am to 4:00 pm Saturday, Sunday, and Holidays. Days and hours of work depend on the exact position being hired but are typically Monday through Friday, 8:00 am to 5:00 pm, occasional overtime required.OTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice