Technical Support Representitive

Jobs via Dice

Madison (WI)

Remote

USD 34,095 - 48,560

Full time

14 days+

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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Employee Assistance Program

Time Off/Leave

Job summary

A leading tech company is seeking a Technical Support Specialist to assist their clients in solving complex technical issues primarily related to SQL Server and application support. This fully remote role emphasizes independent work and collaboration across teams, plus offers a competitive hourly pay of $30. The ideal candidate is proactive, has strong problem-solving skills, and is ready to contribute to customer satisfaction through high-quality support.

Qualifications

Experience in technical support, especially with SQL Server.
Background in a production support environment is advantageous.

Responsibilities

Help customers and consultants with complex technical issues.
Write SQL queries to analyze data for troubleshooting.
Work with internal teams to resolve issues.

Skills

Problem-Solving

Technical Support

SQL Queries

Collaboration

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today!

We're hiring a Technical Support Specialist!

We're looking for someone who's great at solving complex technical issues and enjoys working independently. This role is all about supporting our customers and consultants with top-notch technical help-especially around SQL Server and application troubleshooting.

What you'll be doing:

Helping customers and consultants with technical issues using your deep knowledge of support best practices.
Troubleshooting and resolving complex problems-this isn't just basic support.
Writing SQL queries to dig into data and help resolve issues.
Working with internal teams (like dev and escalation) to get things fixed and keep everyone aligned.
Supporting advanced features and integrations in our CSC application suite.
Logging bugs and working with the dev team to get them addressed.

What we're looking for:

Strong experience in technical support, especially with SQL Server.
Someone who's worked in a production support environment before.
A problem-solver who's comfortable working independently and making judgment calls.
A collaborative mindset-you'll be working across teams and need to communicate clearly.
Bonus if you've worked with healthcare software or are familiar with industry standards and regulations.

We're looking for someone who's proactive, open to feedback, and ready to jump in and make a difference. If that sounds like you, we'd love to hear from you!

Pay And Benefits

The pay range for this position is $30.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 4, 2025.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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