Desktop Support Technician, Hagerstown, MD

TEKsystems; Hagerstown (MD); On-site; USD 31,000 - 44,000; Part time

Benefits offered by this job

Medical

Dental & Vision

401(k) Retirement Plan

Life Insurance

Flexible PTO

Job summary

TEKsystems is seeking an on-site IT Support Specialist to maintain and troubleshoot end-user equipment in a warehouse environment, including PCs, printers, RF devices, and scanners. The role covers incident triage, installation, upgrades, and maintenance, with a focus on rapid problem resolution within the production schedule.

The candidate should have 3+ years of relevant experience, be able to troubleshoot a variety of devices, and should have or pursue CompTIA A+ certification.

Qualifications

• 3+ years of experience in logistics or manufacturing networked computer environments.
• Ability to troubleshoot and configure RF devices or other handheld terminals.
• Ability to troubleshoot and configure Windows and Android PCs and tablets.
• Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners.
• CompTIA A+ Certification is highly preferred.

Responsibilities

• Identify, triage, prioritize and resolve Level 2 & 3 incidents within the SLA, including high-priority outages outside normal hours.
• Install, upgrade, maintain, troubleshoot and repair desktop devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment.
• Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and external client regarding technical projects and outages.
• Prioritize workload and projects to ensure work is completed accurately and efficiently within timeframes.
• Ensure systems operate efficiently and escalate issues to leadership/technical teams as needed within timeframes.
• Present professionalism under pressure and focus on tasks in high-priority situations.
• Make technical recommendations to leadership regarding problems and releases.
• Identify opportunities to improve accuracy and optimize resources.

Skills

Technical support

Hardware support

Windows

Troubleshooting

Customer service

Hardware troubleshooting

Tools

Desktop hardware deployment

RF devices

Job description

Top Skills' Details

3+ years of experience supporting a logistics or manufacturing networked computer environment.

Ability to troubleshoot and configure RF devices or other handheld terminals.

Ability to troubleshoot and configure Windows and Android PCs and tablets.

Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners.

CompTIA A+ Certification is highly preferred.

Shift is Mon-Fri 8am - 4:30pm but flexibility is key.

• Candidates need to be flexible as shift will vary to align with production schedule. such as potential weekend work on ad-hoc occasions, but not on a scheduled basis

Maintain and troubleshoot end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment and ensures all IT Systems are operating as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned

• 25% Identify, triage, prioritize and resolve Level 2 & 3 Incidents within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours.
• 25% Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment.
• 10% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical projects, problems and outages.
• 10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
• 10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes.
• 10% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.
• 5% Makes technical recommendations to executive operational leadership regarding problems, projects and releases.
• 5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions

Skills

technical support, hardware support, windows, Troubleshooting, Customer service, Hardware troubleshooting

Top Skills Details

technical support,hardware support,windows,Troubleshooting,Customer service,Hardware troubleshooting

Additional Skills & Qualifications

• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment
• Warehouse experience supporting end-use equipment

Job Type & Location

This is a Contract position based out of Hagerstown, MD.

Pay And Benefits

The pay range for this position is $27.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident
• Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Hagerstown, MD.

Application Deadline

This position is anticipated to close on Nov 26, 2026.

Workplace Type

This is a fully onsite position in Hagerstown,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.