Customer Service Representative - Manufacturing

TEKsystems; Appleton (WI); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Hybrid schedule

Paid onsite training

ERP exposure

Job summary

TEKsystems in Appleton, WI is hiring a Customer Service Representative to support distributor partners in a fast-paced manufacturing environment. You will handle high-volume calls, manage orders, and resolve issues across phone, email, and chat channels.

The role emphasizes problem-solving, relationship-building, and continuous improvement, with hybrid work after training and a detailed onboarding program. This contract position offers ERP exposure and opportunities for growth.

Qualifications

• Experience in customer service, contact center, order management, or a customer-facing role.
• Strong verbal and written communication skills.
• Ability to build rapport and maintain professional customer relationships.

Responsibilities

• Handle 60-70 inbound customer calls per day in a contact center environment.
• Assist customers with order status, pricing, product availability, lead times, shipment tracking, returns, and freight claims.
• Provide exceptional support through phone, email, and chat channels.
• Process orders and maintain accurate customer information within ERP systems.
• Research customer inquiries and collaborate with internal teams to resolve issues.
• Build and maintain strong relationships with distributor partners.
• Ensure accurate documentation and data entry while managing multiple priorities.
• Apply critical thinking and sound judgment to resolve customer concerns efficiently.

Skills

Customer service

Communication

Problem solving

Team collaboration

Tools

ERP systems

Excel

Word

Outlook

Job description

Are you passionate about helping customers and building strong relationships? We're looking for a Customer Service Representative to join a collaborative team supporting distributor partners in a fast-paced manufacturing environment. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a customer-focused role, and wants to grow their career with a team that values learning, coaching, and continuous improvement.

What You'll Do

• Handle 60-70 inbound customer calls per day in a contact center environment.
• Assist customers with order status, pricing, product availability, lead times, shipment tracking, returns, and freight claims.
• Provide exceptional support through phone, email, and chat channels.
• Process orders and maintain accurate customer information within ERP systems.
• Research customer inquiries and collaborate with internal teams to resolve issues.
• Build and maintain strong relationships with distributor partners.
• Ensure accurate documentation and data entry while managing multiple priorities.
• Apply critical thinking and sound judgment to resolve customer concerns efficiently.

What We're Looking For

• Experience in customer service, contact center, order management, inside sales support, or a customer-facing role.
• Strong verbal and written communication skills.
• Ability to build rapport and maintain professional customer relationships.
• Excellent organizational skills and attention to detail.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently while contributing to a team-oriented environment.
• Comfortable learning new systems and processes.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook

Why Join This Team?

• Hybrid schedule after training (3 days onsite, 2 days remote)
• Approximately 6 weeks of paid onsite training
• Supportive team environment with strong coaching and development
• Opportunity to gain experience with ERP systems and manufacturing operations
• Stable opportunity with a well-established organization
• Collaborative culture focused on customer service excellence and career growth

If you enjoy helping customers, solving problems, and working with a team that values development and continuous improvement, we'd love to connect with you.

Job Type & Location

This is a Contract position based out of Appleton, WI.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Appleton, WI.

Application Deadline

This position is anticipated to close on Nov 26, 2026.

Workplace Type

This is a hybrid position in Appleton,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.