Merchant Payments Tech Support Specialist

Global Payments; Troy (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

Global Payments is seeking a Technical Support Representative to join the Merchant Technical Support Team and ensure payment operations run smoothly for merchants and clients.

You will resolve technical payment and POS issues, communicate clearly, document resolutions, and collaborate with the team to improve processes and service quality. This role emphasizes accountability, ongoing learning, and delivering high-quality support in a fast-paced environment.

Qualifications

• Experience providing technical support or customer service in a fast-paced environment.
• Ability to investigate issues, evaluate information and apply sound judgment to resolve routine to moderately complex technical challenges.
• Strong communication skills with the ability to explain technical concepts clearly to clients with varying levels of technical expertise.
• Proficiency using computer systems, business applications and support tools to manage inquiries, document resolutions and drive efficient service delivery.
• Demonstrated commitment to accountability, continuous learning and delivering high-quality results with minimal day-to-day supervision.

Responsibilities

• Deliver successful client outcomes by resolving technical payment and POS issues efficiently, minimizing disruption.
• Build client confidence and loyalty through expert problem-solving and clear communication.
• Drive faster issue resolution by leveraging tools, documentation and research to identify root causes.
• Strengthen operational excellence by maintaining accurate support records and insights.
• Contribute to continuous improvement by sharing knowledge and helping enhance processes across the team.

Skills

Technical support

Customer service

Problem solving

Communication

Documentation

CRM systems

Tools

CRM systems

Job description

Global Payments is seeking a Technical Support Representative to join the Merchant Technical Support Team and ensure payment operations run smoothly for merchants and clients.

You will resolve technical payment and POS issues, communicate clearly, document resolutions, and collaborate with the team to improve processes and service quality. This role emphasizes accountability, ongoing learning, and delivering high-quality support in a fast-paced environment.