Technical Support Representative-2

Global Payments; Troy (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

Global Payments is seeking a Technical Support Representative to join the Merchant Technical Support Team and ensure payment operations run smoothly for merchants and clients.

You will resolve technical payment and POS issues, communicate clearly, document resolutions, and collaborate with the team to improve processes and service quality. This role emphasizes accountability, ongoing learning, and delivering high-quality support in a fast-paced environment.

Qualifications

• Experience providing technical support or customer service in a fast-paced environment.
• Ability to investigate issues, evaluate information and apply sound judgment to resolve routine to moderately complex technical challenges.
• Strong communication skills with the ability to explain technical concepts clearly to clients with varying levels of technical expertise.
• Proficiency using computer systems, business applications and support tools to manage inquiries, document resolutions and drive efficient service delivery.
• Demonstrated commitment to accountability, continuous learning and delivering high-quality results with minimal day-to-day supervision.

Responsibilities

• Deliver successful client outcomes by resolving technical payment and POS issues efficiently, minimizing disruption.
• Build client confidence and loyalty through expert problem-solving and clear communication.
• Drive faster issue resolution by leveraging tools, documentation and research to identify root causes.
• Strengthen operational excellence by maintaining accurate support records and insights.
• Contribute to continuous improvement by sharing knowledge and helping enhance processes across the team.

Skills

Technical support

Customer service

Problem solving

Communication

Documentation

CRM systems

Tools

CRM systems

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

We are looking for a Technical Support Representative to join our ever-evolving Merchant Technical Support Team and help shape the future of global commerce. In this role, you will play a critical part in helping merchants and clients keep their payment operations running smoothly by delivering timely, effective solutions that drive business continuity and customer confidence.

What you'll own

• Deliver successful client outcomes by resolving technical payment and point-of-sale (POS) issues efficiently, minimizing disruption and helping merchants maintain uninterrupted business operations.
• Build client confidence and loyalty through expert problem-solving, clear communication and consistent delivery of high-quality support experiences.
• Drive faster issue resolution by leveraging available tools, documentation and research capabilities to identify root causes and implement effective solutions.
• Strengthen operational excellence by maintaining accurate support records and insights that improve service quality, enhance visibility and support informed business decisions.
• Contribute to continuous improvement by sharing knowledge, identifying emerging trends and helping enhance processes, resources and support practices across the team.

What you'll bring

• Experience providing technical support or customer service in a fast-paced environment, with a track record of delivering positive customer outcomes.
• Ability to investigate issues, evaluate information and apply sound judgment to resolve routine to moderately complex technical challenges.
• Strong communication skills with the ability to explain technical concepts clearly and effectively to clients with varying levels of technical expertise.
• Proficiency using computer systems, business applications and support tools to manage inquiries, document resolutions and drive efficient service delivery.
• Demonstrated commitment to accountability, continuous learning and delivering high-quality results with minimal day-to-day supervision.

It's a bonus if you have

• Experience supporting payment technology, point-of-sale (POS) systems or merchant services environments.
• Knowledge of the payments industry, including payment processing concepts, regulations or industry practices.
• Proven success contributing to knowledge-sharing initiatives, process improvements or service enhancement opportunities.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].