Technical Support Representative

Smarty; Orem (UT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and life insurance

Long-Term Disability

PTO

401(k) with company matching

Training and career development

Standing desk

Office environment

Drinks and snacks

Team-building lunches

In-office chiropractic services

Company retreats

Job summary

Smarty, founded in 2011, seeks a full-time Technical Support Representative in Orem, Utah. You’ll troubleshoot API-based products, guide customers through JavaScript-related details, and communicate clearly in writing and verbally.

You’ll collaborate with teammates to continually improve support processes. The role emphasizes curiosity, capability, and kindness, with a focus on quick learning and customer-first service.

Qualifications

• Bachelor’s or Associate’s degree in IT or related field, or equivalent experience.
• Experience with coding languages, especially JavaScript (ECMAScript).
• Ability to learn new technical concepts quickly.
• Strong communication skills with a customer-first mindset.
• Proactive problem-solver who enjoys learning and growing with the company.

Responsibilities

• Provide thoughtful, efficient technical support to our customers
• Troubleshoot, diagnose, and resolve a variety of product and configuration questions
• Learn and apply knowledge of our API-based products
• Use your understanding of JavaScript (ECMAScript) to guide customers through technical details
• Communicate clearly and professionally in writing, conversation, and the occasional presentation
• Collaborate with your teammates to share insights and continuously improve how we work

Skills

JavaScript (ECMAScript)

Fast learner

Customer focus

Proactive problem-solver

Education

Bachelor’s or Associate’s degree in IT or related field

Equivalent experience

Job description

We’re looking for a full-time Technical Support Representative who’s equal parts curious, capable, and kind. You’ll partner with our customers (many of whom are technical pros themselves) to troubleshoot issues, clarify complex processes, and make sure they walk away thinking, "Wow, that was easy." Think of yourself as the Samwise Gamgee of support: you may not carry the ring, but you make sure the heroes of the story get to Mordor safely.

What You’ll Do

• Provide thoughtful, efficient technical support to our customers
• Troubleshoot, diagnose, and resolve a variety of product and configuration questions
• Learn and apply knowledge of our API-based products
• Use your understanding of JavaScript (ECMAScript) to guide customers through technical details
• Communicate clearly and professionally in writing, conversation, and the occasional presentation
• Collaborate with your teammates to share insights and continuously improve how we work

What We’re Looking For

• Bachelor’s or Associate’s degree in IT or a related field, or equivalent experience
• Some experience with coding languages, especially JavaScript (ECMAScript)
• The ability to learn new technical concepts quickly
• Strong communication skills with a customer-first mindset
• A proactive problem-solver who enjoys learning and growing with the company

What You’ll Get

• Competitive compensation, $50k-$60k annually
• 100% paid health, dental, and basic life insurance premiums (including family coverage)
• Long-Term Disability insurance
• Generous PTO that increases with tenure
• 401(k) with company matching
• Ongoing training for professional and career development
• Adjustable standing desk
• Great workplace environment and the tools to succeed
• Drinks, snacks, and team-building lunches and activities
• In-office chiropractic services
• Company retreats and trips to fun destinations

Your schedule would be Monday through Friday, 8 hours between 7 a.m. and 5 p.m. (either 7–3 or 9–5).

About Smarty

Since its founding in 2011, Smarty has become a recognized industry leader in address data intelligence (exciting, we know). We provide enterprise-grade SaaS solutions worldwide for address validation, geocoding, and data enrichment.

Our culture is all about creating, building, helping, and collaborating with energy and excitement. We want to enjoy our time together by being outward toward others, making appropriate efforts to master our respective crafts, and doing lots of fun things together.

We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check.

All of your information will be kept confidential according to EEO guidelines.