Pharmacy Technician

Apex Systems; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A staffing and services firm in Texas is looking for a Tech I Prior Auth to manage inbound calls for authorization processes. This role requires at least 3 months of experience as a Pharmacy Technician and customer service skills, particularly in healthcare. The successful candidate will handle documentation of calls and assist with various inquiries. Flexibility in working hours is mandatory. This is an opportunity for individuals interested in a vital support role within the healthcare sector.

Qualifications

• Minimum of 3 months experience as a Pharmacy Technician.
• Experience in a customer service position, preferably in healthcare.
• High volume call center experience is a plus.

Responsibilities

• Handle inbound calls from members and providers for authorization.
• Maintain accurate documentation of approvals and denials.
• Assist with outbound calls and monitoring inquiries.

Skills

Customer service

Communication

Attention to detail

Job description

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs

Job Description

Monday - Friday

7:30am - 6:30pm (MUST BE FLEXIBLE TO WORK ANY 8 HOUR SHIFT BETWEEN THESE HOURS)

The Tech I Prior Auth takes in-bound calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgement calls to the pharmacist.

The Tech I will also assist with other duties such as outbound calls, monitoring/responding to inquiries in mailboxes and other duties as assigned by the leadership team.

Effectively manage work volume by handling inbound calls/fax requests utilizing appropriate courteous and professional behavior based upon established standards.

Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers.

Qualifications

Minimum of 3 months experience as a Pharmacy Technician

experience in a customer service position with high volume call center experience a PLUS; preferably in healthcare, social services, or a similar service position.

Additional Information

Apply Now! Call me at 469-729-5756

All your information will be kept confidential according to EEO guidelines.