Dispatcher/Customer Service

Voltguard Utilities Limited; New York (NY); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A leading technology company in New York, NY is looking for a Dispatcher/Customer Service representative. This full-time role involves prioritizing service requests, dispatching technicians, and ensuring exceptional customer service. The ideal candidate has a high school diploma, 1-2 years of experience, and strong communication skills. Competitive pay of $21.00 to $29.00 per hour is offered, along with various benefits including 401(k) matching and health insurance.

Qualifications

• 1-2 years of experience in customer service or dispatching role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Receive and prioritize service requests from customers.
• Dispatch technicians based on urgency and availability.
• Monitor technician progress to ensure timely service delivery.

Skills

Communication skills

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

New York, New York, United States Administrative

About the job Dispatcher/Customer Service

Job Description:

Voltguard UtilitiesLimited is a leading technology company based in Houston, Texas. We are currently seeking a highly motivated and organized individual to join our team as a Dispatcher/Customer Service. This is a full‑time position with opportunities for growth and advancement within the company.

As a Dispatcher/Customer Service, you will play a crucial role in ensuring the smooth and efficient operation of our business. Your primary responsibilities will include dispatching technicians to customer locations, managing service requests, and providing exceptional customer service.

Benefits of working with Voltguard Utilities Limited

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Key Responsibilities:

• Receive and prioritize service requests from customers via phone, email, or online platforms
• Dispatch technicians to customer locations based on urgency and availability
• Monitor and track technician progress to ensure timely and efficient service delivery
• Communicate with customers to provide updates on service status and address any concerns or issues
• Maintain accurate records of service requests, technician schedules, and customer interactions
• Collaborate with other departments to resolve complex service issues and ensure customer satisfaction
• Continuously seek opportunities to improve processes and procedures to enhance the customer experience
• Assist with administrative tasks such as data entry, filing, and record keeping

Qualifications:

• High school diploma or equivalent
• 1-2 years of experience in customer service or dispatching role
• Excellent communication and interpersonal skills
• Strong organizational and time‑management abilities
• Proficient in Microsoft Office and other computer applications
• Ability to work in a fast‑paced and dynamic environment
• Willingness to work flexible hours, including weekends and evenings if needed
• Knowledge of technical terminology and experience in the technology industry is a plus

Job Type: Full-time

Pay: From $21.00 - $29.00 per hour

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Education and Experience

• High school diploma or general education degree (GED)

Anticipated start date: ASAP

At VoltguardUtilities Limited, we value diversity and equal opportunity. We are committed to creating an inclusive and welcoming work environment for all employees. If you are a team player with a passion for delivering exceptional customer service, we want to hear from you!

To apply, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.