Technical Support Representative

Demo 2; Austin (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Demo 2 in Austin, TX is seeking a capable Help Desk / Technical Support specialist to assist end users with PC, network, and application issues.

You will troubleshoot, document solutions, and collaborate with senior staff while growing your system administration experience and earning certifications.

This role supports both local and remote users and offers opportunities to advance in IT operations.

Qualifications

• 1-3 years of equivalent business experience.
• System Administrator experience required.
• Microsoft and/or Cisco certifications preferred.
• Salesforce Administrator experience a plus

Responsibilities

• Provide support to end users for PC, network or application problems.
• Receive, research and resolve technical problems from internal and remote users.
• Troubleshoot and resolve first-level technical inquiries.
• Refer more complex issues to senior staff as needed.
• Track and follow up on inquiries to ensure client satisfaction.
• Perform related duties as assigned

Job description

Job Summary: Provide support to end users for PC, network or application problems or inquiries. Receives, researches and resolves technical problems and inquires from internal and remote users.

Functional Responsibilities

• Intermediate level subject matter expert, subject to moderate supervision.
• Receives technical questions and problems via inbound phone calls.
• Interprets, evaluates, troubleshoots, and resolves first level technical inquiries and problems.
• Refers higher level or more complex issues to senior staff.
• Tracks, monitors, and follows up on inquiries or requests to ensure client satisfaction.
• Performs related duties as assigned or requested.

Job Requirements

• 1-3 years of equivalent business experience.
• System Administrator experience required.
• Microsoft and/or Cisco certifications preferred.
• Sales Force Administrator Experience a plus