Technical Support Specialist

World Technologies, Inc; Bethlehem (Northampton County); On-site; USD 42,000 - 56,000; Full time

Job summary

A technology services company is looking for individuals to provide end-user support and maintain computer systems. Candidates should have a minimum of 5 years in PC support, strong knowledge of relevant software like MS Windows, and excellent communication skills. This position involves troubleshooting and repairing computer hardware and peripherals. If you're a self-starter with strong interpersonal skills, apply to join this dynamic team in Bethlehem.

Qualifications

• 5+ years of experience working in a PC Support environment.
• Strong knowledge of MS Windows, MS Office Suite, and Lotus Notes.
• Familiar with PC hardware and local area networking concepts.
• Self-starter with strong interpersonal skills and ability to work independently.
• Solid communication skills are required.

Responsibilities

• Provide support to end users on a variety of issues.
• Maintain, analyze, troubleshoot, and repair computer systems and peripherals.
• Collaborate with staff to resolve hardware and software problems efficiently.
• Document issues and solutions for future reference.

Skills

PC Support experience

Knowledge of MS Windows

MS Office Suite proficiency

Interpersonal skills

Communication skills

PC hardware

LAN concepts

Interpersonal skills

Communication skills

Job description

Role: Provide support to end users on a variety of issues. This role is a combination of Help Desk Support and PC Maintenance. Maintain, analyze, troubleshoot, repair computer systems, hardware and computer peripherals.

Qualification:

• 5+ years of experience working in a PC Support environment
• Must have strong knowledge of MS Windows, MS Office Suite, Lotus Notes, Internet, VPN, and End-User PC support experience
• Familiar with PC hardware in a break-fix environment and local area networking concepts
• Self-starter with strong interpersonal skills and ability
• Solid communication skills are required.