Technical Support & Repairs Specialist

Uline; Pleasant Prairie (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Paid holidays and generous paid time off

Tuition Assistance Program

Job summary

A leading shipping materials distributor is seeking a Technical Service Representative at their Wisconsin Distribution Center. This role involves advising customers on efficient product use, providing technical support, and repairing returned items. Candidates should possess a high school diploma, with preference given to those with a bachelor's degree and prior electrical or mechanical experience. The position offers health insurance, a 401(k) with employer match, and paid time off.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer support experience preferred.
• Prior electrical and mechanical experience is a plus.

Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to customers through email and phone.
• Act as a resource for departments regarding repair-related needs.
• Coordinate parts and estimates for repairs.

Skills

Technical support

Customer service

Mechanical experience

Electrical experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

A leading shipping materials distributor is seeking a Technical Service Representative at their Wisconsin Distribution Center. This role involves advising customers on efficient product use, providing technical support, and repairing returned items. Candidates should possess a high school diploma, with preference given to those with a bachelor's degree and prior electrical or mechanical experience. The position offers health insurance, a 401(k) with employer match, and paid time off.