Technical Service Representative

Uline; Pleasant Prairie (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Paid holidays and generous paid time off

Tuition Assistance Program

Job summary

A leading shipping materials distributor is seeking a Technical Service Representative at their Wisconsin Distribution Center. This role involves advising customers on efficient product use, providing technical support, and repairing returned items. Candidates should possess a high school diploma, with preference given to those with a bachelor's degree and prior electrical or mechanical experience. The position offers health insurance, a 401(k) with employer match, and paid time off.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer support experience preferred.
• Prior electrical and mechanical experience is a plus.

Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to customers through email and phone.
• Act as a resource for departments regarding repair-related needs.
• Coordinate parts and estimates for repairs.

Skills

Technical support

Customer service

Mechanical experience

Electrical experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Technical Service Representative

Wisconsin Distribution Center

12885 104th Street, Pleasant Prairie, WI 53158

High-quality people and high-quality products. That's what you'll find when you join Uline as a Technical Service Representative. In this role, you'll advise customers on how to use their Uline products properly and efficiently and make repairs to returned items.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Hours: Monday - Friday, 10:30 AM to 7 PM.

Position Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support to our customers through email and over the phone, offering solutions to prevent unnecessary product returns.
• Act as a resource for departments, answering questions and supporting their repair-related needs.
• Coordinate parts and estimates for repairs.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior electrical and mechanical experience a plus.
• 2+ years of customer support experience a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled